Monique Stone
Farmington
Summary
Detail-oriented professional with extensive experience as a Personal Assistant Intern at Private Duty. Demonstrated ability in file organization and appointment scheduling, leading to increased office efficiency. Recognized for outstanding customer service and effective time management, consistently enhancing operational workflows and client satisfaction.
Overview
14
14
years of professional experience
Work History
Personal Assistant Intern
Private Duty
01.2021 - Current
- Streamlined office operations for increased efficiency with thorough organization and time management skills.
- Assisted in negotiation processes with clients or partners through research on market trends helping secure favorable terms.
- Improved organizational processes by creating and maintaining comprehensive filing systems for easy access to records.
- Reduced errors in written communications by proofreading documents before dissemination to internal or external parties.
- Performed administrative tasks efficiently, including data entry, document preparation, and expense tracking.
- Contributed to a professional office environment by greeting visitors promptly and courteously directing them as needed.
- Maintained accurate records of meeting minutes and action items, ensuring timely follow-up on tasks assigned to team members.
Personal Care Assistant
Unlimited Care LLC Agency
12.2017 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
Front Desk Receptionist
The Lexington Hotel
01.2016 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Personal Care Aide
Maxim Healthcare
03.2015 - 12.2017
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Office Assistant
Monroe Community College
09.2011 - 06.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Associate of Arts - General Studies
Monroe Community College
Rochester, NY06-2015
Skills
- File organization
- Scheduling appointments
- Data entry proficiency
- Document management
- Calendar management
- Meeting preparation
- Strong work ethic
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Dedicated team player
- Time management expertise
- Exceptional organization
Timeline
Personal Assistant Intern
Private Duty
01.2021 - Current
Personal Care Assistant
Unlimited Care LLC Agency
12.2017 - 01.2021
Front Desk Receptionist
The Lexington Hotel
01.2016 - 12.2017
Personal Care Aide
Maxim Healthcare
03.2015 - 12.2017
Office Assistant
Monroe Community College
09.2011 - 06.2015
Associate of Arts - General Studies
Monroe Community College
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