MONIQUE STROMAN
Columbia,SC
Summary
Resourceful Dispatcher Office Assistant recognized for high productivity and efficient task completion. Skilled in emergency response coordination, route planning, and providing excellent customer service. Utilized time management to ensure smooth operational flow during fast-paced hours.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cashier
Captain D's
columbia, sc
07.2023 - 06.2024
- Ensured that food was properly prepared and served through friendly provided guest specialist service.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Demonstrated product features, such as new promotions by updating the store's menu and drive board.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Hardee's
columbia, sc
08.2008 - 02.2009
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
DISPATCHER
BLUE RIBBON TAXI CAB CORP.
COLUMBIA, SC
01.2007 - 01.2008
- Provided customer service support to clients seeking assistance with transportation services.
- Maintained records of incoming trip requests which sometimes included drop-off locations
- Operated a multi-lined phone system which consist of intake and output of calls through radio dispatching
- Radioed communications between drivers, supervisors and dispatchers.
- Handled incoming calls and directed callers to appropriate department or employee.
- Worked effectively in fast-paced environments.
TAXI CAB DRIVER/CHAUFFUER
BLUE RIBBON TAXI CAB CORPORATION
COLUMBIA, SC
01.2000 - 01.2004
- Provided friendly customer service while courteously answering questions about routes or services offered.
- Greeted passengers, opened doors for them and loaded their luggage into the vehicle.
- Maintained logs for recording mileage traveled, fuel used and trip times.
- Maintained a clean interior of the vehicle by vacuuming, washing windows.
- Calculated fares using taximeters and collected payments from customers.
- Provided assistance with loading and unloading luggage at airports or hotels if needed.
- Applied mathematical skills to determine fares and change..
- Appeared at designated appointments according to schedule.
- Offered riders information about local attractions and restaurants.
- Built rapport with regular customers to encourage repeat business.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
Front Counterperson/Cashier
Jackson's Cleaners
columbia, SC
1998.04 - 1999.11
- Labeled customer's clothes for designated purposes. Documented all special requests. Properly returned cleaned clothes to customer on schedule.
- Prepared clothing with record of request for seamstress.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations and transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Some College (No Degree) - Nursing
MIDLAND'S TECHNICAL COLLEGE
Columbia, SCSkills
- Schedule Management
- Dispatch Coordination
- Work Order Management
- Data Entry
- Route Navigation
- Driver communication
Affiliations
- Sewing
- Book Club
- Swimming
Certification
- CERTIFIED NURSING CERTIFICATE-Midlands Technical College-Airport Campus(NACES)-2000-2004
References
References available upon request.
Timeline
Cashier
Captain D's
07.2023 - 06.2024
Cashier
Hardee's
08.2008 - 02.2009
DISPATCHER
BLUE RIBBON TAXI CAB CORP.
01.2007 - 01.2008
TAXI CAB DRIVER/CHAUFFUER
BLUE RIBBON TAXI CAB CORPORATION
01.2000 - 01.2004
Front Counterperson/Cashier
Jackson's Cleaners
1998.04 - 1999.11
Some College (No Degree) - Nursing
MIDLAND'S TECHNICAL COLLEGE