Summary
Overview
Work History
Education
Skills
References
Timeline
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Monique Tavares

Gloucester,Ma

Summary

Results-oriented Sales Auditor and Leadership with 10 years of experience. Decision Making and Problem Solving related settings. Quick and eager learner with acute attention to detail and consistent track record of identifying process improvements to drive quality, accuracy and efficiency.

Overview

14
14
years of professional experience

Work History

Sales Auditor

Axcelis Technologies
Beverly, MA
12.2020 - Current
  • Performed daily audits of sales transactions to ensure accuracy and compliance with company policies.
  • Developed audit protocols to evaluate the effectiveness of internal controls in the sales process.
  • Analyzed customer transaction data to identify trends, areas for improvement and discrepancies.
  • Investigated customer complaints related to sales issues, resolving conflicts where possible.
  • Provided guidance on proper sale procedures and documentation standards for all staff members.
  • Assisted with the development of new processes and procedures designed to improve efficiency within the sales department.
  • Collaborated with management team to develop corrective action plans when necessary in response to audit results.
  • Trained new personnel on auditing techniques, best practices, and company policies.
  • Monitored inventory levels on a regular basis, ensuring adequate stock is available at all times.
  • Presented audit results at quarterly meetings with senior leadership teams for review and discussion.
  • Researched and implemented best practices to improve audit results.

Receptionist

Rantoul Distributors
Peabody, MA
06.2010 - 12.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

Operations Supervisor

CVS Pharmacy
Gloucester, MA
04.2017 - 10.2021
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers through excellent customer service practices.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.

Pharmacy Technician

CVS Pharmacy Health
Gloucester, MA
04.2017 - 10.2021
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payments from customers.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Prepared and processed medical insurance claim forms and records.

Education

Skills

  • Leadership
  • Project management
  • Time management
  • Attention to detail
  • Excellent multi-tasker
  • Strong communication skills
  • Management
  • Data analysis
  • Accurate and reliable
  • Problem solving
  • Organization
  • Audit management
  • ERP Software
  • Independent

References

References upon Request

Timeline

Sales Auditor

Axcelis Technologies
12.2020 - Current

Operations Supervisor

CVS Pharmacy
04.2017 - 10.2021

Pharmacy Technician

CVS Pharmacy Health
04.2017 - 10.2021

Receptionist

Rantoul Distributors
06.2010 - 12.2021

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Monique Tavares