Monique Thomas
Detroit,MI
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
22
22
years of professional experience
Work History
Financial Aid Representative/Data Analyst
Wayne State University
03.2017 - Current
- Managed a caseload of student accounts, working closely with parents, faculty, and other stakeholders to address any issues related to tuition billing or outstanding balances.
- Authored presentations and documentation for distribution to current and prospective students.
- Assisted in the development of effective financial aid policies that balanced institutional goals with student needs.
- Served as a liaison between financial aid office and other campus departments, ensuring clear communication of relevant information impacting student accounts or financial aid eligibility.
- Increased accuracy of financial aid awards by periodically reviewing and adjusting award packages based on changing circumstances or new information.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Reduced errors in financial aid data entry by implementing thorough quality control measures and providing training for team members as needed.
- Maximized available funds for institutional scholarships through careful allocation of resources based on student need and academic performance criteria.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Data Analyst /Team Leader/Career Advisor
Michigan Works! Southeast
01.2013 - 03.2017
- Produced monthly reports using advanced Excel spreadsheet functions.
- Collaborated with stakeholders to identify business needs and data sources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Participated in requirements meetings to understand business needs.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Generated standard and custom reports to provide insights into business performance.
Member Sales Representative
AAA Michigan
08.2002 - 08.2009
- Reduced wait times for customers by efficiently managing queues at the sales counter during peak hours.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Set up appointments with potential and current customers to promote new products and services.
- Proactively managed client correspondence and recorded tracking and communications.
- Built professional sales presentations to promote services to groups of potential customers.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Proactively resolved member concerns before they escalated into complaints, ensuring high levels of satisfaction among clientele.
- Handled membership cancellations professionally while identifying opportunities to retain dissatisfied customers through resolution or alternative options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Prospected new sales leads from directories, referrals and partners.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Implemented upselling strategies during interactions with clients, generating additional revenue for the company.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Science - Business Administration And Management
Rochester College
Rochester, MI08.2012
Skills
- Analytical Thinking
- Customer Relations
- Microsoft Office
- Relationship Building
Timeline
Financial Aid Representative/Data Analyst
Wayne State University
03.2017 - Current
Data Analyst /Team Leader/Career Advisor
Michigan Works! Southeast
01.2013 - 03.2017
Member Sales Representative
AAA Michigan
08.2002 - 08.2009
Bachelor of Science - Business Administration And Management
Rochester College
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