Monique Thompson
Stamford,CT
Summary
Dynamic psychiatric technician with extensive experience at Stamford Health, excelling in crisis intervention and behavioral management. Proven ability to advocate for patient needs and foster strong rapport through empathetic communication. Skilled in clinical documentation and multidisciplinary collaboration, enhancing patient care and safety in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Psychiatric Technician
Stamford Health
02.2018 - Current
- Trained and mentored junior staff on best practices for patient care and safety protocols.
- Monitored patient behaviors and mental health conditions to ensure safety and well-being.
- Advocated for patients' needs during treatment team meetings, ensuring their voices were heard in care decisions.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Enhanced patient safety by consistently monitoring and reporting on their mental health status.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assessed patient progress and reported changes to supervising physician.
Senior Residential Counselor
Mental Health Connecticut
05.2002 - 02.2018
- Mentored junior counselors in therapeutic techniques and crisis intervention strategies.
- Facilitated group therapy sessions promoting peer support and community engagement.
- Monitored client progress, documenting behavioral changes and treatment outcomes.
- Collaborated with multidisciplinary teams to enhance service delivery and care coordination.
- Advocated for clients' rights and needs within the healthcare system and community resources.
- Managed daily operations in accordance with established program protocols while also proactively identifying areas for potential improvement.
- Supported residents in achieving personal goals by collaborating closely with case managers, therapists, and other support staff members.
- Served as an advocate for resident rights, ensuring that all individuals received equitable treatment regardless of background or circumstances.
- Coordinated recreational activities that fostered community-building within the residential setting while also promoting physical wellness.
- Strengthened relationships with community resources, connecting residents to appropriate services and opportunities.
- Increased resident independence by developing life skills programs tailored to individual needs.
- Monitored and documented client progress toward meeting goals and objectives.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Developed and maintained relationships with community resources to provide additional support services.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Provided crisis management and intervention during emergency situations.
Education
GED -
Stamford High
Stamford, CTNo Degree - Criminal Justice/ Substance Abuse
Norwalk Community College
Norwalk, Connecticut, CTSkills
- Incident reporting
- Behavioral management
- Suicide prevention
- Emergency response
- Behavior monitoring
- Mental health support
- Direct patient care
- Patient rapport
- Crisis intervention
- Behavior observation
- Activities of daily living ADL assistance
- Vitals monitoring
- Nursing assistance
- Reliability
- Excellent communication
- Organizational skills
Timeline
Psychiatric Technician
Stamford Health
02.2018 - Current
Senior Residential Counselor
Mental Health Connecticut
05.2002 - 02.2018
GED -
Stamford High
No Degree - Criminal Justice/ Substance Abuse
Norwalk Community College