Monique Thorpe Peters
Coral Springs,Fl
Summary
Experienced Customer Service Representative with a strong track record in the building customer relationships and enhancing satisfaction levels. Excels in team collaboration and problem solving to achieve company goals. Eager to apply relationship management and communication skills in a dynamic team environment.
Overview
8
8
years of professional experience
Work History
CUSTOMER RELATIONS REPRESENTATIVE
Jamaica Public Service Company Ltd.
Kingston, Jamaica
12.2015 - 05.2021
- Engaged customers with solutions-focused selling, enhancing customer experience and satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prioritized and addressed customers' concerns, strengthening relationships and trust.
- Successfully achieved over 1.2 billion JMD in monthly billings for three quarters running.
- Ensured positive customer experiences by offering expert product knowledge, and friendly service.
- Proactively manages accounts and resolves billing inquiries through face-to-face contact.
JPS Estore Supervisor
Jamaica Public Service Company Ltd.
Kingston, Jamaica
03.2013 - 12.2015
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed marketing plans that helped increase sales revenue by 20%.
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Organized training sessions for new employees on best practices in order fulfillment processes.
- Introduced customers to energy saying devices that helped reduced their electric bill by 30%
Education
Certificate - The Fundamentals of Digital Marketing
Google Digital Garage
07.2022
BBA - Marketing(major), Human Resource(minor)
The University of Technology Jamaica
Kingston, Kingston 606.2019
One Year Certificate - Marketing Research
The University Of West Indies
Kingston, Jamaica08.2013
One Year Certificate - Supervisory Management
The University of The West Indies Jamaica
Jamaica08.2013
Skills
- Time management
- Team Collaboration
- Data Entry Proficiency
- Customer Retention Techniques
- Analytical Problem Solving
- Effective Communication Strategies
- Strong Organizational Abilities
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with the team of 5 in the development of Prepaid metering.
References
References available upon request.
Timeline
CUSTOMER RELATIONS REPRESENTATIVE
Jamaica Public Service Company Ltd.
12.2015 - 05.2021
JPS Estore Supervisor
Jamaica Public Service Company Ltd.
03.2013 - 12.2015
Certificate - The Fundamentals of Digital Marketing
Google Digital Garage
BBA - Marketing(major), Human Resource(minor)
The University of Technology Jamaica
One Year Certificate - Marketing Research
The University Of West Indies
One Year Certificate - Supervisory Management
The University of The West Indies Jamaica