MONIQUE TOLBERT

Detail-oriented data entry specialist with 2 years of experience in managing and inputting large amounts of data with a typing speed of 45 WPM. Proficient in Microsoft Office and Google Docs. Excellent verbal and written communication skills. Strong organizational and time management skills with the ability to prioritize tasks effectively.” Problem Solving Microsoft Excel Multi Tasking Organized 1. Understanding of basic software Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Used Microsoft Excel to develop inventory tracking spreadsheets.