Monique Toson
Woodbridge,NJ
Summary
New Graduate Nurse with experience in pediatric critical care ensuring well-being of critically ill children. Utilizes medical techniques and effective communication to support patient recovery. Track record of working collaboratively within multidisciplinary teams to achieve best patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse- PICU
Robert Wood Johnson Hospital
07.2024 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes with continuous assessment, early identification of potential complications, and prompt intervention when needed.
- Enhanced interdisciplinary communication by collaborating with physicians, therapists, and other healthcare professionals to develop comprehensive treatment plans for patients.
Student Nurse
Med-Surg, Telemetry, L&D, PICU, NICU, Pediatrics
10.2022 - 05.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
Onboarding and Implementation Manager
Captiv8
09.2023 - Current
- Managed the onboarding and implementation process for new clients, ensuring a smooth transition and successful adoption of our products and services
- Identified and resolved project issues and risks, implementing mitigation strategies to minimize impact on project timelines and deliverables
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with client expectations
Customer Support Associate
Captiv8
09.2022 - 09.2023
- Taught clients how to navigate the product through email and Zoom video calls, resulting in a 98%-100% CSAT score for 6 consecutive months
- Collaborated with internal teams to complete projects and provided technical support to ensure the success of the product
- Pinpoint the cause of any issues and created unique workflows to help clients successfully utilize the product
Assistant Clinic Administrator
Massage Envy
10.2021 - 09.2022
- Conducted regular check-ins with clients to ensure satisfaction with the program and addressed any issues or challenges that arose
- Managed and maintained relationships with clients after onboarding them on the wellness program and assisted clients with any inquiries or concerns, and addressed them in a timely and effective manner
- Coordinated and conducted in-person interviews with potential candidates and made hiring decisions in collaboration with hiring managers
Sales Supervisor
Massage Envy
05.2015 - 10.2021
- Developed and implemented successful sales strategies that resulted in a 25% increase in sales revenue
- Conducted regular performance evaluations and provided feedback to a sales team of 6 to improve their performance and achieve sales targets
- Developed and implemented training programs for front desk staff
Education
Bachelor of Science - Nursing
Chamberlain University
05.2024
Bachelor of Science - Communication
Old Dominion University
05.2017
Skills
- Clinical judgment
- Airway Management
- Intravenous therapy
- Family Support
- Attention to Detail
- Learning & Development
- Critical Thinking
- Problem Solving
- Time Management
- Leadership
- Growth & Development
Certification
BLS Provider, American Heart Association, NJ, 01/2023, 01/2025
Affiliations
- Middlesex Regional Black Nurses Association
Timeline
Registered Nurse- PICU
Robert Wood Johnson Hospital
07.2024 - Current
Onboarding and Implementation Manager
Captiv8
09.2023 - Current
Student Nurse
Med-Surg, Telemetry, L&D, PICU, NICU, Pediatrics
10.2022 - 05.2024
Customer Support Associate
Captiv8
09.2022 - 09.2023
Assistant Clinic Administrator
Massage Envy
10.2021 - 09.2022
Sales Supervisor
Massage Envy
05.2015 - 10.2021
BLS Provider, American Heart Association, NJ, 01/2023, 01/2025
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Science - Communication
Old Dominion University
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