Monique Toson
Woodbridge,NJ
Summary
New Graduate Nurse with experience in pediatric critical care ensuring well-being of critically ill children. Utilizes medical techniques and effective communication to support patient recovery. Track record of working collaboratively within multidisciplinary teams to achieve best patient outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse- PICU
Robert Wood Johnson Hospital
07.2024 - Current
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes with continuous assessment, early identification of potential complications, and prompt intervention when needed.
- Enhanced interdisciplinary communication by collaborating with physicians, therapists, and other healthcare professionals to develop comprehensive treatment plans for patients.
Student Nurse
Med-Surg, Telemetry, L&D, PICU, NICU, Pediatrics
10.2022 - 05.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted in conducting physical assessments to identify potential health concerns and inform appropriate interventions.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
Onboarding and Implementation Manager
Captiv8
09.2023 - Current
- Managed the onboarding and implementation process for new clients, ensuring a smooth transition and successful adoption of our products and services
- Identified and resolved project issues and risks, implementing mitigation strategies to minimize impact on project timelines and deliverables
- Collaborated with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with client expectations
Customer Support Associate
Captiv8
09.2022 - 09.2023
- Taught clients how to navigate the product through email and Zoom video calls, resulting in a 98%-100% CSAT score for 6 consecutive months
- Collaborated with internal teams to complete projects and provided technical support to ensure the success of the product
- Pinpoint the cause of any issues and created unique workflows to help clients successfully utilize the product
Assistant Clinic Administrator
Massage Envy
10.2021 - 09.2022
- Conducted regular check-ins with clients to ensure satisfaction with the program and addressed any issues or challenges that arose
- Managed and maintained relationships with clients after onboarding them on the wellness program and assisted clients with any inquiries or concerns, and addressed them in a timely and effective manner
- Coordinated and conducted in-person interviews with potential candidates and made hiring decisions in collaboration with hiring managers
Sales Supervisor
Massage Envy
05.2015 - 10.2021
- Developed and implemented successful sales strategies that resulted in a 25% increase in sales revenue
- Conducted regular performance evaluations and provided feedback to a sales team of 6 to improve their performance and achieve sales targets
- Developed and implemented training programs for front desk staff
Education
Bachelor of Science - Nursing
Chamberlain University
05.2024
Bachelor of Science - Communication
Old Dominion University
05.2017
Skills
- Clinical judgment
- Airway Management
- Intravenous therapy
- Family Support
- Attention to Detail
- Learning & Development
- Critical Thinking
- Problem Solving
- Time Management
- Leadership
- Growth & Development
Certification
BLS Provider, American Heart Association, NJ, 01/2023, 01/2025
Affiliations
- Middlesex Regional Black Nurses Association
Timeline
Registered Nurse- PICU
Robert Wood Johnson Hospital
07.2024 - Current
Onboarding and Implementation Manager
Captiv8
09.2023 - Current
Student Nurse
Med-Surg, Telemetry, L&D, PICU, NICU, Pediatrics
10.2022 - 05.2024
Customer Support Associate
Captiv8
09.2022 - 09.2023
Assistant Clinic Administrator
Massage Envy
10.2021 - 09.2022
Sales Supervisor
Massage Envy
05.2015 - 10.2021
BLS Provider, American Heart Association, NJ, 01/2023, 01/2025
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Science - Communication
Old Dominion University
Similar Profiles
Alexander SotoAlexander Soto
Security Officer at Robert Wood Johnson HospitalSecurity Officer at Robert Wood Johnson Hospital
Melissa DorvalMelissa Dorval
Registered Nurse at Robert Wood Johnson HospitalRegistered Nurse at Robert Wood Johnson Hospital
Robin McManusRobin McManus
Director of Case Management at Robert Wood Johnson HospitalDirector of Case Management at Robert Wood Johnson Hospital