Summary
Overview
Work History
Education
Skills
Timeline
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Monique Turner

Canton,MS

Summary

Highly motivated and results-oriented retail manager with a proven track record of driving sales and exceeding targets. Seeking to leverage my strong customer service skills and passion for building client relationships in the insurance industry. Demonstrated ability to effectively manage teams, analyze market trends, and deliver exceptional customer experiences. Eager to contribute to an insurance sales team through my strong communication skills, adaptability, and strategic approach to business development. Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.

Overview

20
20
years of professional experience

Work History

Resolution Specialist

Walgreens
07.2023 - Current
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
  • Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
  • Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
  • Achieved significant reduction in repeat complaints, thorough analysis and addressing root causes.
  • Enhanced customer experience by resolving complex billing disputes efficiently.
  • Coordinated with cross-functional teams to address and resolve product-related complaints.
  • Simplified escalation process, allowing for quicker resolution of complex cases.

DELI/BAKERY DEPARTMENT MANAGER

KROGER
01.2008 - 03.2024
  • Promoted from Deli Associate to Lead Supervisor to Deli Department Manager
  • Develops and implements effective strategies to drive sales and achieve departmental revenue goals
  • Leads a team of numerous employees, overseeing daily operations and ensuring exceptional customer service is achieved within the Deli/Bakery Department
  • Optimizes inventory management processes to keep waste at a minimum
  • Engages with customer for inquiries, complaints, and special requests, ensuring prompt resolution and customer satisfaction
  • Engaged customers through effective communication and product knowledge, resulting in increased sales by successfully upselling additional products
  • Develops weekly schedules within guidelines while accounting for employee and store needs.
  • Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
  • Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Maintained cleanliness and hygiene in bakery premises.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.

CASHIER

WALMART
01.2005 - 01.2008
  • Provided exceptional customer service by greeting and assisting customers, handling inquiries, and resolving issues to ensure a positive shopping experience
  • Actively engaged in upselling and cross-selling efforts to promote promotional offers, loyalty programs, and additional products or services
  • Assisted with inventory management tasks, including receiving and stocking merchandise, conducting price checks, and monitoring product availability
  • Demonstrated strong attention to detail in accurately counting and reconciling cash drawer at the beginning and end of each shift, ensuring accurate financial records.

Education

High School Diploma with Honors -

BAILEY MAGNET HIGH SCHOOL
JACKSON, MS

CMA - Health Administration

Virginia College of Jackson
Jackson Ms

Skills

  • Sales and Business Development
  • Customer Service
  • Communication
  • Visual Merchandising
  • Microsoft Office
  • Multi Tasking
  • De-Escalation Techniques
  • Assertiveness
  • Conflict resolution skills
  • Information Collection
  • Document Preparation
  • Negotiation Management
  • Conflict Mediation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking

Timeline

Resolution Specialist

Walgreens
07.2023 - Current

DELI/BAKERY DEPARTMENT MANAGER

KROGER
01.2008 - 03.2024

CASHIER

WALMART
01.2005 - 01.2008

High School Diploma with Honors -

BAILEY MAGNET HIGH SCHOOL

CMA - Health Administration

Virginia College of Jackson

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Monique Turner