Accomplished Lead Server Trainer at Twisted Tides Restaurant and Rooftop Bar, I excel in team motivation and training expertise, significantly enhancing service standards and customer satisfaction. My leadership and food presentation skills have fostered a culture of excellence and efficiency, contributing to a notable improvement in staff performance and dining experience.
Hi, I’m
Monique Turner
Merritt Island,FL
Summary
Overview
2
years of professional experience
Work History
Twisted Tides Restaurant and Rooftop Bar
Lead Server Trainer
02.2024 - Current
Job overview
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained and mentored new personnel hired to fulfill various roles.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
Zarella's
Food Preparation Worker
09.2023 - 02.2024
Job overview
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
Coconut's on the Beach
Server/ Food Runner
02.2023 - 08.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bob Jones High SchoolMadison, AL
High School Diploma
05-1994
University Overview
Skills
- Strong multitasking
- Exceptional leadership
- Team motivation
- Food presentation
- Allergy awareness
- Table management
- Server coaching
- Floor management
- Safe handling procedures
- Service prioritization
- Training expertise
- Food running skills
- High-volume dining
- Dining area maintenance
- Food station setup
- Daily specials memorization
- Bar terminology
- Item upselling
Timeline
Lead Server Trainer
Twisted Tides Restaurant and Rooftop Bar
02.2024 - Current
Food Preparation Worker
Zarella's
09.2023 - 02.2024
Server/ Food Runner
Coconut's on the Beach
02.2023 - 08.2023
Bob Jones High School
High School Diploma
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