Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Quote
Timeline
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Monique Upshaw-Barrett

Newark,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Field Service Representative

Safelite Auto Glass
04.2022 - Current
  • Worked with internal departments to optimize productivity and efficiency.
  • Apart of Improved team performance through regular feedback and performance evaluations.
  • Collaborated with internal departments to ensure smooth coordination of spare parts deliveries or replacements.
  • Optimized field service operations by developing standardized procedures for common tasks.
  • Enhanced customer satisfaction by providing timely and efficient field service support.
  • Collaborated with cross-functional teams to resolve various complex issues effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong organizational and communication skills through various assignments given.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.

Dispatcher Supervisor

Decamp Bus Lines
08.2017 - 08.2021
  • Scheduled driver's pickups and drop off's according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Communicated with customers to provide arrival and departure updates and resolution.
  • Tracked and monitored vehicle performance and maintenance.
  • Optimized resource allocation with strategic scheduling of staff shifts based on anticipated call volumes and workload demands.
  • Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within department.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Utilized customer feedback to improve customer service.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient charter/commuter routes and in timely fashion.
  • Enhanced dispatch efficiency by streamlining communication processes and implementing new routing system.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
  • Utilized dispatch software to track drivers times, as well as charter driver pickup and drop off's.
  • Provided customers with information on time schedules and services.
  • Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Preserved accurate records of dispatched commuter trips into New York Port Authority, and Charter Trips scheduled.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in team setting, providing support and guidance.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in dynamic work environment.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.

Signing Lead/Merchandising

Macy's
08.2007 - 11.2016
  • Collaborated with sales team to identify and fulfill customer needs.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Assisted in training and development of new merchandising associates, fostering collaborative work environment.
  • Managed and maintained purchase orders and invoices.
  • Adhered to safety guidelines when constructing displays and moving merchandise, minimizing risks for both staff and customers.
  • Developed comprehensive knowledge of products within assigned departments, becoming trusted resource for customers seeking assistance or recommendations.
  • Streamlined processes for efficient replenishment of stock, reducing out-of-stock occurrences.
  • Led team of associates in executing promotional events, driving customer engagement and generating sales growth.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Facilitated open communication with store leadership regarding merchandising successes and areas for improvement, fostering culture of continuous learning and growth.
  • Maintained accurate pricing and signage, ensuring seamless shopping experience for customers.
  • Paid attention to detail while completing assignments.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Queen of Peace High School
North Arlington, NJ
06.1999

Skills

  • Service Documentation
  • Customer Relations
  • Workflow Optimization
  • Adaptability to Change
  • Following safety practices
  • Work Order Preparation
  • Field Operations
  • Organization and Time Management
  • Customer Service
  • Friendly, Positive Attitude
  • Schedule Management
  • Product Recommendations
  • Continuous Improvement
  • Team Collaboration
  • Multitasking
  • Teamwork and Collaboration

Accomplishments

  • Used Microsoft Excel to develop Driver's schedules and Time off request thru spreadsheets.
  • Supervised team of 20 staff members.
  • Achieved High Percentage Rates by completing markdowns and price changes with accuracy and efficiency.
  • Documented and resolved any issues with drivers, and customers which led to better customer relationships.
  • Collaborated with team dispatch team in the development of better and more efficient schedules for drivers and customers.

Software

MS OFFICE

MICROSOFT WORD

GOOGLE DOCS

EXCEL SPREADSHEETS

SV2

AUTOBOLT

POWERPOINT

OUTLOOK

ONE DRIVE

GOOGLE FORMS

Certification

  • Certified Notary Public, 2023-2028
  • Licensed Notary Public - 2023-2028

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Field Service Representative

Safelite Auto Glass
04.2022 - Current

Dispatcher Supervisor

Decamp Bus Lines
08.2017 - 08.2021

Signing Lead/Merchandising

Macy's
08.2007 - 11.2016

High School Diploma -

Queen of Peace High School

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Monique Upshaw-Barrett