I want to take on a significant role within a company that allows growth and challenge. Over the past 25 years, worked in Healthcare, providing excellent customer service and building networks with other healthcare professionals in the community. I worked in a hospital, and now a non-profit pharmacy and knew that continuing education by attending college to achieve a Bachelor of Science in Healthcare Administration would provide more possibilities to be of service to the communities I will serve. Pharmacy was the beginning, and I have learned so much along the way and I believe that my education, combined with 25 years of experience over the years, has prepared me to take on a leadership role where I can positively affect a company, the population served, and the staff that I will work with and under.
Hi, I’m
Monique Valdez-Edwards
Medford,OR
Summary
Overview
19
years of professional experience
Work History
La ClinicaMedford, OR
Certified Pharmacy Technician
12.2019 - Current
Job overview
- Trained and onboarded new employees
- Performed various operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Counted, and measured medications following standard operation procedures and protocols
- Consulted with insurance representatives to resolve third-party claims.
Ashland Asante Community HospitalAshland, OR
Certified Pharmacy Technician II
10.2021 - 04.2022
Job overview
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed and implemented improvements for the pharmacy organization system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured, compounded, and labeled prescriptions with correct item and quantity according to FDA and Oregon Board of Pharmacy standard operation guidelines
- Prepared IV medications following ASHP legal and regulatory guidelines
- Managed opening and closing responsibilities for the pharmacy.
Fred Meyer Medford, OR
Certified Pharmacy Technician
07.2004 - 10.2018
Job overview
- Trained all technicians in my district (15 stores) how to sustain adequate levels of inventory without creating shrink
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated typing, counting, labeling, and filling of more than 450 daily prescriptions in high-volume retail pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
The University of Arizona Global CampusChandler, AZ
Associate of Applied Science from Health Care Administration
11.2023
University Overview
EDUCATION
The University of Arizona Global Campus
- Bachelor of Arts in Healthcare Administration
- GPA 3.5
Skills
- Quality customer service
- Leadership
- Problem Solving
- Training and Onboarding Employees
- Proficient in Microsoft Office, Word, Excel, and Powerpoint
- Healthcare Regulations (Federal, State, OSHA, NCQA, HIPPA, ADA)
- Electronic Health Records Systems
- Proficient in math calculations
- Medicare, Regulatory and Statutory Compliance
- Healthcare Policy, Procedures & Ethics
- Best Practices, Standards and Quality Assurance Controls
- Ordering supplies and equipment
Accomplishments
Accomplishments
AWARDS
- Dean's List Fall 2019, 2020, 2021, 2022
- Dean's List Spring 2020, 2021, 2022, 2023
- Cum laude graduate
ACCOMPLISHMENTS
- Achieved advancement to Inventory Specialist by uncovering a $40,000 discrepancy
Timeline
Certified Pharmacy Technician II
Ashland Asante Community Hospital
10.2021 - 04.2022
Certified Pharmacy Technician
La Clinica
12.2019 - Current
Certified Pharmacy Technician
Fred Meyer
07.2004 - 10.2018
The University of Arizona Global Campus
Associate of Applied Science from Health Care Administration