Monique Valencia
Concho,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Constant need for professional growth and an asset to any role given.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Paraprofessional
Concho Elementary School
Concho, AZ
08.2023 - 05.2024
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Helped with supervision and activities regarding the children.
- Assisted teachers with planning and preparing lessons for students.
- Helped with assessments and grading.
Life Insurance Agent
American Income Life Insurance Company
Avondale, AZ
01.2022 - 01.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Analyzed client portfolios to determine best investment opportunities.
- Maintained records of client information, including policies and payment history.
- Educated clients on various types of life insurance policies available in the market.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
Contact Center Agent
Epic Global
Avondale, AZ
02.2021 - 12.2021
- Utilized various systems such as trouble ticketing software to track customer inquiries and resolutions.
- Answered incoming customer inquiries via telephone and email.
- Assisted customers with product information, order placement and tracking, billing questions, technical support.
- Provided accurate, valid and complete information by using the right methods and tools.
- Identified and assessed customers' needs to achieve satisfaction.
- Resolved customer complaints regarding sales and service.
Adult Care Provider
Ydenices and Francisco Pino
Phoenix, AZ
03.2019 - 04.2021
- Assisted adults with daily activities such as bathing, dressing, and grooming.
- Provided companionship to elderly patients by engaging in conversation and recreational activities.
- Monitored vital signs of adult patients and reported any changes to medical staff.
- Assisted with mobility issues such as transferring from bed to chair or wheelchair.
- Organized an activity program for residents that included physical, social, mental, and spiritual activities.
- Encouraged independence while providing necessary assistance when needed.
- Maintained a clean and safe environment for the clients in accordance with established standards of care.
- Ensured compliance with all applicable laws, rules, regulations and policies related to adult care services.
Education
Associate of Science - Nursing Assistance
NPC
Show Low, AZ03-2024
High School Diploma -
Estrella High School
Avondale, AZ01-2014
Associate in Applied Science - Nursing
NPC
Show Low, AZSkills
- 40 Hours In A Clinical Setting At Haven of Show low And Lakeside
- 40 Hours of Training in Class To receive LNA license
- Clerical Support
- Schedule Management
- Documentation
- Computer Skills
- Relationship Building
- Data Collection
Certification
- Lna Certified
- Life Insurance License
Timeline
Paraprofessional
Concho Elementary School
08.2023 - 05.2024
Life Insurance Agent
American Income Life Insurance Company
01.2022 - 01.2023
Contact Center Agent
Epic Global
02.2021 - 12.2021
Adult Care Provider
Ydenices and Francisco Pino
03.2019 - 04.2021
Associate of Science - Nursing Assistance
NPC
High School Diploma -
Estrella High School
Associate in Applied Science - Nursing
NPC