Monique Valencia
Las Vegas
Summary
I’m a motivated employee, that like’s to make a change in my work place. Positive attitude, full of ideas & leadership skills. I Have more than six year in customer service experience handling inbound and outbound calls with a friendly positive attitude. I can work under pressure and multitask, I am Passionate and motivated, with a drive for excellence. I’m Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. I have two years in the insurance industry, I’m look forward to growing and learning. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gallagher Bassett Insurance services
01.2023 - Current
- Assist with over60 inbound calls a day
- Strong experience with Crm, Outlook, Cisco Finesse, & Microsoft Excel
- Process payments for members making payment
- Familiarized with running payment report
- Capable of working two departments at a time
- Great de-escalation skills
- Assist with manager call backs
- Leadership with training new hires
- Open to ideas and sharing new goals on how to make the department better
- Have great handle time on the phones under6 minutes
- Responsible for responding to customer questions via telephone and written correspondence
- Process claims I’m timely manner
- Remote experience, with adherence of95% plus
- Authorized to work in the US for any employer
CSR - Customer Service Representative
Hanna Interpreting Services LLC
10.2020 - 10.2022
- I enjoyed being a scheduler for Hanna interpreting and scheduling court hearing interpreters for Unemployment hearing, Labor hearings, Disability hears and medical appointments
- I made daily calls and would answer inbound calls, Proficiency with software applications, Microsoft Word, Excel, and Gmail
- I worked remote schedule and focused with hitting our daily numbers
Dispatcher
Pirate Staffing
07.2018 - 10.2020
- I thrived helping people find perfect jobs that fit their needs at this temp agency
- Dispatching agents to work sites in need of employees
- Prepare and maintain accurate financial statements and reports in accordance with applicable standards.
- Payroll, payroll taxes, and quarterly reports
- Accounts receivable & payable
- Perform double entry bookkeeping to ensure all transactions are recorded accurately.
- Conduct cash flow analysis to monitor the organization's liquidity and financial stability.
- Create and maintain employee files
- Assist in tax preparation and compliance, ensuring adherence to relevant laws and regulations.
- I helped employees fill out their application, I processed w9 and all forms before employee’s would begin to work
- I processed payroll weekly and would distribute employee checks
- I would take job request from contractors and find them perfect candidates for the position
- I have experience reaching out to companies and offering our service
- Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)
BDC Sales
Penske Ford
01.2016 - 05.2018
- Call Guest to follow up on store visit
- Set sales/service appointment for guest
- Help guest with any questions they have over the phone on new and pre owned vehicles
- Dealersocket
- Work CDK system
- I know how to use the Karma text app
- Know how to multitask over the phone and in person
- Sales license
Host
All American Burgers
03.2015 - 05.2017
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Education
High School Diploma - undefined
Monte Vista High School
Spring Valley, CA06.2016
Skills
- Typing
- Judgment and Decision Making (5 years)
- English
- Human resources
- Leadership
- Front Desk
- Payroll
- Time Management
- Sales
- Microsoft Excel
- Sales and Marketing (1 year)
- Microsoft Outlook
- Computer skills (4 years)
- Customer and Personal Service (5 years)
- CRM software
- Supervising experience
- Inside sales
- Cash register
- Front desk
- Looking to grow with a company & business
- Communication skills
- Communications and Media skills (5 years)
- Medical Scheduling
- Mathematics Skills
- HIPAA
- Active Listening
- Dealership experience
- Cold calling
- Customer service
- Active listening
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Customer relationship management (CRM)
- De-escalation techniques
- Building rapport
- Quality control
- Live chat support
- Multi-line phone talent
- Proofreading
- CRM software proficiency
- Key holder experience
- Software CRM system proficiency
Certification
- Driver's License
- October2023 to June2031
Timeline
Customer Service Representative
Gallagher Bassett Insurance services
01.2023 - Current
CSR - Customer Service Representative
Hanna Interpreting Services LLC
10.2020 - 10.2022
Dispatcher
Pirate Staffing
07.2018 - 10.2020
BDC Sales
Penske Ford
01.2016 - 05.2018
Host
All American Burgers
03.2015 - 05.2017
High School Diploma - undefined
Monte Vista High School
- Driver's License
- October2023 to June2031
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