Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Valencia

Las Vegas

Summary

I’m a motivated employee, that like’s to make a change in my work place. Positive attitude, full of ideas & leadership skills. I Have more than six year in customer service experience handling inbound and outbound calls with a friendly positive attitude. I can work under pressure and multitask, I am Passionate and motivated, with a drive for excellence. I’m Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. I have two years in the insurance industry, I’m look forward to growing and learning. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Gallagher Bassett Insurance services
01.2023 - Current
  • Assist with over60 inbound calls a day
  • Strong experience with Crm, Outlook, Cisco Finesse, & Microsoft Excel
  • Process payments for members making payment
  • Familiarized with running payment report
  • Capable of working two departments at a time
  • Great de-escalation skills
  • Assist with manager call backs
  • Leadership with training new hires
  • Open to ideas and sharing new goals on how to make the department better
  • Have great handle time on the phones under6 minutes
  • Responsible for responding to customer questions via telephone and written correspondence
  • Process claims I’m timely manner
  • Remote experience, with adherence of95% plus
  • Authorized to work in the US for any employer

CSR - Customer Service Representative

Hanna Interpreting Services LLC
10.2020 - 10.2022
  • I enjoyed being a scheduler for Hanna interpreting and scheduling court hearing interpreters for Unemployment hearing, Labor hearings, Disability hears and medical appointments
  • I made daily calls and would answer inbound calls, Proficiency with software applications, Microsoft Word, Excel, and Gmail
  • I worked remote schedule and focused with hitting our daily numbers

Dispatcher

Pirate Staffing
07.2018 - 10.2020
  • I thrived helping people find perfect jobs that fit their needs at this temp agency
  • Dispatching agents to work sites in need of employees
  • Prepare and maintain accurate financial statements and reports in accordance with applicable standards.
  • Payroll, payroll taxes, and quarterly reports
  • Accounts receivable & payable
  • Perform double entry bookkeeping to ensure all transactions are recorded accurately.
  • Conduct cash flow analysis to monitor the organization's liquidity and financial stability.
  • Create and maintain employee files
  • Assist in tax preparation and compliance, ensuring adherence to relevant laws and regulations.
  • I helped employees fill out their application, I processed w9 and all forms before employee’s would begin to work
  • I processed payroll weekly and would distribute employee checks
  • I would take job request from contractors and find them perfect candidates for the position
  • I have experience reaching out to companies and offering our service
  • Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)

BDC Sales

Penske Ford
01.2016 - 05.2018
  • Call Guest to follow up on store visit
  • Set sales/service appointment for guest
  • Help guest with any questions they have over the phone on new and pre owned vehicles
  • Dealersocket
  • Work CDK system
  • I know how to use the Karma text app
  • Know how to multitask over the phone and in person
  • Sales license

Host

All American Burgers
03.2015 - 05.2017
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Answer telephone calls and respond to inquiries or transfer calls
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation

Education

High School Diploma - undefined

Monte Vista High School
Spring Valley, CA
06.2016

Skills

  • Typing
  • Judgment and Decision Making (5 years)
  • English
  • Human resources
  • Leadership
  • Front Desk
  • Payroll
  • Time Management
  • Sales
  • Microsoft Excel
  • Sales and Marketing (1 year)
  • Microsoft Outlook
  • Computer skills (4 years)
  • Customer and Personal Service (5 years)
  • CRM software
  • Supervising experience
  • Inside sales
  • Cash register
  • Front desk
  • Looking to grow with a company & business
  • Communication skills
  • Communications and Media skills (5 years)
  • Medical Scheduling
  • Mathematics Skills
  • HIPAA
  • Active Listening
  • Dealership experience
  • Cold calling
  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Building rapport
  • Quality control
  • Live chat support
  • Multi-line phone talent
  • Proofreading
  • CRM software proficiency
  • Key holder experience
  • Software CRM system proficiency

Certification

  • Driver's License
  • October2023 to June2031

Timeline

Customer Service Representative

Gallagher Bassett Insurance services
01.2023 - Current

CSR - Customer Service Representative

Hanna Interpreting Services LLC
10.2020 - 10.2022

Dispatcher

Pirate Staffing
07.2018 - 10.2020

BDC Sales

Penske Ford
01.2016 - 05.2018

Host

All American Burgers
03.2015 - 05.2017

High School Diploma - undefined

Monte Vista High School
  • Driver's License
  • October2023 to June2031
Monique Valencia