Summary
Overview
Work History
Education
Skills
Timeline
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Monique Vidal

Fort Lauderdale,FL

Summary

Accomplished and results-driven professional with extensive automotive industry experience. Proven success in sales, leadership, strategic business acumen, and relationship building. Exceeds sales goals and maximizes profitability and consistently drives revenue growth. Strong interpersonal skills for fostering client, lender, and vendor relationships. Seeking a challenging role to leverage expertise along with driving success in the automotive industry .

Overview

16
16
years of professional experience

Work History

Territory Sales Manager-Vehicle Service Contracts

NVP Warranty
01.2021 - 10.2023
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent revenue growth rate at 120% or higher month over month.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased division profits with strategic territory expansion and acquisition of 30 new dealerships monthly .
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked diligently with dealerships and management teams to forge lasting relationships and assist in solving unique business problems.
  • Drove team revenue totals by bringing in top sales numbers.

Finance and Insurance Manager

Century RV
04.2021 - 10.2021
  • Obtained consistent penetration percent of 75% on both service contracts, gap , and additional ancillary products.
  • Consistently achieved PVR of $5700 in competitive and creditworthiness environment.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Processed loan applications and monitored progress from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.

New Vehicle Sales Professional/F&I Assistant

Alpine Buick GMC
06.2012 - 12.2020
  • Maintained consistent 30 car sales each month by developing and deepening positive customer connections.
  • Expanded customer base and boosted profit within product line.
  • Developed strong rapport with customers and created positive impression of business.
  • Located merchandise across various stores to address customer needs.
  • Implemented effective networking strategies and elevated new business opportunities.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Prepared purchased vehicles and completed final delivery checks.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain building relationships.
  • Completed registration paperwork and sales documentation.
  • Answered telephone and email inquiries from potential customers.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Trained and mentored new sales representatives.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Assistant Sales Manager

Solera Salon And Spa
01.2008 - 06.2012
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed and developed sales team.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Trained team members on new spa services and products to support promotional efforts.
  • Interceded between employees during arguments and diffused tense situations.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Created and submitted daily reports on leasing activities.
  • Developed and implemented effective rent collection procedures, reducing delinquencies and improving cash flow.
  • Explained terms of lease and amounts to be paid to tenants.
  • Improved tenant satisfaction by efficiently resolving lease-related disputes and conflicts.

Education

Bachelors - Fashion Merchandising

The Art Institute of Colorado
Denver, CO
2012

Skills

  • Inside and Outside Sales
  • B2B Sales
  • Persuasive Negotiations
  • New Business Opportunities
  • Training and Development
  • Consultative Selling Techniques
  • Client Needs Assessment
  • Manager Coaching and Training
  • Business Development and Planning
  • Excellent Customer Relations
  • Sales Goals
  • Market Research

Timeline

Finance and Insurance Manager

Century RV
04.2021 - 10.2021

Territory Sales Manager-Vehicle Service Contracts

NVP Warranty
01.2021 - 10.2023

New Vehicle Sales Professional/F&I Assistant

Alpine Buick GMC
06.2012 - 12.2020

Assistant Sales Manager

Solera Salon And Spa
01.2008 - 06.2012

Bachelors - Fashion Merchandising

The Art Institute of Colorado

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Monique Vidal