Monique Villaverde
Grand Prairie,TX
Summary
Dynamic Medical Office Administrator with proven expertise at Concorde Career College in optimizing patient flow and enhancing office efficiency. Skilled in managing patient records and ensuring HIPAA compliance, while delivering exceptional customer service. Recognized for implementing software solutions that improved scheduling accuracy and streamlined billing processes, contributing to a more effective healthcare environment.
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Organized Medical Office Assistant with 3 years of experience. Provides direct and indirect patient care. Talented at healthcare coding and medical records management.
Overview
12
12
years of professional experience
Work History
Medical Office Administrator
Concorde Career College
09.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
- Assisted in billing and coding procedures, ensuring accuracy for insurance claims submissions.
- Coordinated communication between patients, healthcare providers, and administrative staff effectively.
- Handled incoming calls and inquiries, providing exceptional customer service to patients and families.
- Streamlined office workflows by implementing new software solutions for patient management systems.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Entered procedure codes and diagnosis codes into medical billing software.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
Medical Administrative Assistant
Lifespan Resources Of Texas
10.2013 - 11.2014
- Processed medical records and ensured compliance with HIPAA regulations.
- Assisted in insurance verification and billing processes for improved revenue cycle management.
- Supported front desk operations, enhancing patient experience through effective communication.
- Implemented quality control measures to ensure accuracy in patient data entry and record maintenance.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Billing And Coding Admin
Concorde Career College
Kansas, OH11-2025
High School Diploma -
Kealakehe High School
Kailua-Kona, HI06-2002
Skills
- Appointment setting
- Follow-up skills
- Managing patient records
- Chart updates
- Patient scheduling proficiency
- Registration management
- Problem-solving
- Strong communication skills
- HIPAA compliance
- Teamwork orientation
- Time management capabilities
- Electronic health records
Timeline
Medical Office Administrator
Concorde Career College
09.2024 - Current
Medical Administrative Assistant
Lifespan Resources Of Texas
10.2013 - 11.2014
No Degree - Billing And Coding Admin
Concorde Career College
High School Diploma -
Kealakehe High School