Hi, I’m
Monique Viscetto
Eagle,ID
Summary
Motivated individual with experience in Account Management, Training, and Sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service while leveraging my deep EQ knowledge to better serve employees and clients.
Overview
15
years of professional experience
Work History
Ascendion/Collabera
Account Manager
08.2017 - Current
Job overview
- Opened first Idaho office, landing multiple new accounts and bringing in multi-million dollar deals and expanding our footprint in the Boise Market
- Serve as lead Account Manager for the region
- Work closely with stakeholders to ensure SLA's are met
Partner with clients to define and outline digital transformation strategy leveraging AI, Data Modernization, Virtual Reality, Metaverse On-Ramp, Cloud Engineering and digital talent onboarding - Serve as a liaison between client and internal SME's and top strategists and experts
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Presidents Club Winner
Ascendion/Collabera
Senior Specialist- L&D, Emotional Intelligence
05.2021 - Current
Job overview
- Train sales & engineering teams on relationship building, mastery of soft skills, communication and stress management tools
- Support with driving new sales trainings including consultative sales approach, design thinking model and cold call communication skills
- Podcast host for internal soft skills podcast, Ascending Higher
- Coach and mentor sales professionals on managing their accounts, setting goals and strategic approach to developing their relationships
- Lead culture transformation projects by overseeing and launching mental health and wellbeing initiatives as a member of the Wellbeing & Personal Passions Culture Committee
- Ongoing content development and leadership training
Work closely with CEO and other stakeholders to pursue Global EQ Training and Development
Ada West Dermatology
Certified Medical Assistant
02.2014 - 08.2017
Job overview
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Gem State Dermatology
Medical Assistant
04.2009 - 02.2014
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Systems Administrator for 20+ employees
- Wrote and maintained consent forms
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Boise State UniversityBoise, ID
MBA
05.2022
Cornell
from Emotional Inteligence
2021
Boise State UniversityBoise, ID
Bachelor of Science from Health Sciences, Pre-Med
05.2017
Skills
- Relationship Building
- Revenue Generation
- Team Training
- Performance Improvement
- Strategic Planning
- Business Administration
- Account Development
- Business Development
- Client Relationship Management
- Account Management
- HIPAA Compliance
- Emotional Intelligence
- Public Speaking
Timeline
Senior Specialist- L&D, Emotional Intelligence
Ascendion/Collabera
05.2021 - Current
Account Manager
Ascendion/Collabera
08.2017 - Current
Certified Medical Assistant
Ada West Dermatology
02.2014 - 08.2017
Medical Assistant
Gem State Dermatology
04.2009 - 02.2014
Boise State University
MBA
Cornell
from Emotional Inteligence
Boise State University
Bachelor of Science from Health Sciences, Pre-Med
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