Monique Wafford
Detroit,MI
Summary
Proven leader with a track record of enhancing efficiency and customer satisfaction at Family Dollar Distribution Center. Skilled in kitchen management and supervising, adept at reducing turnover by 30% and streamlining sales processes. Excels in problem-solving and strategic planning, with a focus on achieving results through team development and data-driven forecasting.
Overview
24
24
years of professional experience
Work History
Team Leader, Sales Operations
Family Dollar Distribution Center
08.2019 - Current
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Cook Shift Leader
Motor City Casino And Hotel
07.2017 - 08.2019
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Culinary Associate
University of Michigan Dinning
03.2014 - 07.2017
- Developed creative daily specials that showcased unique flavors and ingredients, attracting new customers to the establishment.
- Provided support during large catering events by efficiently preparing dishes according to set timelines.
- Received positive feedback from guests on dish presentation and taste, contributing to a strong reputation for the restaurant.
- Consistently met or exceeded prep time goals, resulting in smoother service during peak hours.
- Worked closely with front-of-house staff to address any guest concerns or dietary restrictions promptly and professionally.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Residential Manager
YMCA
05.2000 - 06.2017
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
Education
Associate of Science - Dental Assisting
Ross Medical Educational Center
Ann Arbor, MI11.2007
Skills
Supervising Experience
Kitchen Management
Meal Preparation
Shift Management
Sushi Chef
Catering
Food Production
Hospitality
Timeline
Team Leader, Sales Operations
Family Dollar Distribution Center
08.2019 - Current
Cook Shift Leader
Motor City Casino And Hotel
07.2017 - 08.2019
Culinary Associate
University of Michigan Dinning
03.2014 - 07.2017
Residential Manager
YMCA
05.2000 - 06.2017
Associate of Science - Dental Assisting
Ross Medical Educational Center