Summary
Overview
Work History
Education
Skills
Education and Training
Personal Information
Timeline
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Monique Waldron

Monique Waldron

Atlanta ,GA

Summary

Dynamic Credentialing Supervisor at Unifi with expertise in regulatory compliance and document management. Proven track record in enhancing credentialing processes and training staff, ensuring timely and accurate verification of healthcare professionals. Skilled in conflict resolution and data analysis, driving operational efficiency and maintaining high standards of service delivery.

Overview

26
26
years of professional experience

Work History

Credentialing Supervisor

Unifi
Atlanta, GA
08.2022 - Current
  • Assisted with verifying credentials for healthcare professionals and providers.
  • Maintained accurate records in credentialing databases and management systems.
  • Processed applications and documentation for new hires and re-credentialing.
  • Communicated with applicants regarding status of credentialing process and requirements.
  • Collaborated with team members to ensure timely completion of credentialing tasks.
  • Reviewed and updated policies related to credentialing procedures and compliance standards.
  • Organized training sessions for staff on credentialing best practices and protocols.
  • Supported audits by preparing documentation and reports for regulatory compliance checks.
  • Verified licensure, education, certification, malpractice insurance coverage, and other documents as required by accreditation standards.

Customer Service Representative

Dyanta
Atlanta, GA
01.2020 - 08.2022
  • Assisted customers with inquiries and resolved issues effectively.
  • Maintained accurate records of customer interactions in the CRM system.
  • Collaborated with team members to enhance service delivery standards.
  • Processed customer orders and ensured timely fulfillment of requests.
  • Handled customer complaints with empathy and professionalism to ensure satisfaction.
  • Conducted follow-up calls to confirm issue resolution and gather feedback.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Real Estate Acquisition Manager

Prolific Home Buying
Atlanta, Georgia
01.2017 - 01.2020
  • Managed acquisition processes for diverse product lines across multiple regions.
  • Developed and implemented strategic sourcing strategies to optimize supplier relationships.
  • Conducted market analysis to identify potential acquisition targets and opportunities.
  • Collaborated with cross-functional teams to align acquisition initiatives with business goals.
  • Negotiated contracts and terms with suppliers to ensure competitive pricing and quality.
  • Monitored industry trends to inform strategic decisions and enhance procurement strategies.
  • Drafted contracts for the purchase or sale of assets or businesses.
  • Controlled cost of purchased supplies and equipment while maintaining adherence to deadlines.
  • Prepared presentations outlining advantages and disadvantages of potential investments.

Sales and Service Team Manager

Sears Marketing Center
High Point, North Carolina
01.2000 - 01.2015
  • Trained new team members on products, services, and customer interaction techniques.
  • Coordinated daily operations to ensure smooth workflow and timely service delivery.
  • Developed training materials to improve staff knowledge on company offerings.
  • Led sales and service team to enhance customer satisfaction and engagement.
  • Implemented customer feedback systems to identify areas for service improvement.
  • Managed scheduling and staffing needs for optimal team performance and coverage.
  • Facilitated regular team meetings to discuss goals, challenges, and strategies.
  • Supervised daily operations of the sales and services department including assigning tasks, monitoring workflows.
  • Identified training needs of sales and service team members, developed plans for improvement and conducted training sessions as needed.
  • Resolved escalated customer complaints quickly and efficiently in order to maintain positive relationships with customers.
  • Initiated projects aimed at improving operational efficiency within the sales and services department.

Education

CEC
New York, NY
06-1997

Skills

  • Credential verification
  • Document management
  • Regulatory compliance
  • Policy development
  • Training facilitation
  • Customer relationship management
  • Conflict resolution
  • Data analysis
  • Data management
  • Administration and operations
  • Time management

Education and Training

other

Personal Information

Timeline

Credentialing Supervisor

Unifi
08.2022 - Current

Customer Service Representative

Dyanta
01.2020 - 08.2022

Real Estate Acquisition Manager

Prolific Home Buying
01.2017 - 01.2020

Sales and Service Team Manager

Sears Marketing Center
01.2000 - 01.2015

CEC

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