Monique Walls
ATLANTA
Summary
Highly strategic and empathetic leader with over a decade of progressive experience in fostering community engagement, building robust stakeholder partnerships, and optimizing complex public-facing operations. Proven ability to serve as a key connector, champion positive organizational narratives, and drive two-way communication to inform, engage, and value diverse communities. Adept at analyzing feedback, implementing strategic outreach, and leading cross-functional initiatives to achieve shared goals within dynamic environments. Recognized for outstanding leadership and unwavering support for individuals with disabilities.
Overview
11
11
years of professional experience
Work History
Senior Management Analyst, Stakeholder Engagement & Customer Service
City of Atlanta - Department of Aviation
12.2019 - Current
- Stakeholder Identification and Analysis: Identify all relevant stakeholders (e.g., airlines, communities, government agencies, employees) and analyze their interests, influence, and potential impact on aviation projects or operations.
- Relationship Management & Customer Service: Build and maintain strong, trust-based relationships with diverse stakeholders and customers through regular communication, proactive engagement, and effectively addressing concerns and inquiries.
- Communication and Engagement: Develop and implement communication strategies to keep stakeholders informed about relevant aviation activities, changes, and potential impacts, including facilitating workshops, public forums, and other engagement sessions.
- Issue Management: Identify and mitigate potential issues or conflicts related to stakeholder and customer concerns, working with project teams to address these concerns, and ensuring alignment with project goals.
- Strategic Alignment: Ensure that stakeholder engagement activities are aligned with the organization's overall strategic goals and objectives.
- Reporting and Evaluation: Track and report on the effectiveness of stakeholder engagement activities, measure impact, and make adjustments as needed.
Personnel Coordinator/Supervisor
Employbridge
06.2019 - 12.2019
- Managed key stakeholder relationships and project definitions, facilitating seamless communication flow and ensuring alignment with organizational goals.
- Coordinated schedules and arranged meetings for various projects, ensuring strict adherence to project scope and timelines.
- Conducted candidate interviews and performed comprehensive background checks, enhancing recruitment processes.
- Maintained precise personnel-related documentation, ensuring accuracy and compliance.
Substitute Teacher
Dekalb County Schools
09.2018 - 05.2019
- Demonstrated exceptional adaptability and flexibility by successfully fulfilling both short and long-term substitute assignments across all subject areas.
- Effectively communicated with and engaged students of varied academic levels and diverse cultural and economic backgrounds, fostering an inclusive learning environment.
- Built positive rapport with students, teachers, administrators, and parents, establishing strong community relationships within the school system.
Clinical Case Manager
Wernle Youth & Family Treatment Center
03.2014 - 06.2018
- Led and supported a team of 3-8 case managers, ensuring strict compliance with established policies, procedures, and quality assurance standards (DFCS, HIPAA).
- Collaborated extensively with department leadership, clinical teams, and diverse external stakeholders (law enforcement, attorneys, medical professionals, community agencies, local government officials) to align operations with organizational mission.
- Conducted comprehensive client needs assessments and developed individualized treatment plans, demonstrating a deep understanding of diverse community challenges (mental health, substance use, poverty).
- Managed comprehensive family engagement and communication efforts, ensuring weekly updates and collaborative planning for each client in caseload.
- Maintained precise and up-to-date client information and resource databases, documenting progress and service delivery metrics in electronic management systems.
Education
Bachelor of Business Administration -
Strayer University
Morrow, GA01.2009
Master of Educational Leadership - undefined
Strayer University
Morrow, GA01.2011
Skills
- Public engagement
- Stakeholder engagement
- Compliance management
- Data-driven executive summaries and presentations
- Team leadership and mentorship
- Resource management
- Business process improvement
- Innovation management
- Organizational development
- Relationship building
- Task prioritization
Awards
Nominated, Inaugural Accessible ATL Recognition Award (2025-07)
Timeline
Senior Management Analyst, Stakeholder Engagement & Customer Service
City of Atlanta - Department of Aviation
12.2019 - Current
Personnel Coordinator/Supervisor
Employbridge
06.2019 - 12.2019
Substitute Teacher
Dekalb County Schools
09.2018 - 05.2019
Clinical Case Manager
Wernle Youth & Family Treatment Center
03.2014 - 06.2018
Master of Educational Leadership - undefined
Strayer University
Bachelor of Business Administration -
Strayer University
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