Monique Walters
Charlotte,NC
Summary
Dedicated, organized office professional with a proven track record of teamwork. Thrives in high-pressure environments while delivering efficient and precise work. Exhibits reliability, responsibility, honesty, and a friendly demeanor. Enthusiastic about professional growth and adept in computer literacy. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Aetna Medicare
Charlotte, NC
09.2021 - Current
- Auditing calls and monitoring agent's quality assurance for Aetna.
- Provided exceptional customer service to Medicare recipients.
- Proficient in diverse medical benefit areas, including dental coverage.
Lowe’s Home Improvement
Charlotte, NC
12.2019 - Current
- Provided a friendly welcome to customers upon their arrival at the store.
- Served as a reliable source of assistance and support for customers and coworkers in various departments.
- Floated between various departments to gain comprehensive knowledge of Lowes' operations.
The Dog Salon
Charlotte, NC
04.2019 - 12.2020
- Performed grooming, cleaning, and multiple requested services for clients' dogs.
- Managed cash transactions at the register.
- Collaborated with coworkers to ensure the salon was organized and running effectively while clients came in and out.
Brooks Brothers
Charlotte, NC
04.2015 - 12.2019
- Engaged and connected with customers to help provide an amazing shopping experience in the store.
- Demonstrated efficiency in cash register operations while ensuring accurate financial reconciliation at the end of each shift.
- Maintained organization and cleanliness of store environment.
Kohl’s Department Store
Charlotte, NC
11.2013 - 06.2016
- Provided excellent customer care and service for shoppers.
- Familiarized myself with store deals and promotions for the benefit of the customer.
- Efficiently performed tasks outside of my assigned role, showcasing a commitment to supporting the team whenever necessary.
Education
M.A Diploma -
Southeastern College
Charlotte, NC08.2022
Skills
- OSHA certified
- HIPAA certified
- CPR certified
- CMAA certified
- Decision-Making
- Teamwork and Collaboration
- Training & Development
- Data Management
- Remote Office Availability
Childcareexperience
- Managed general housekeeping
- Helping children with homework assignments and school projects
- Take child to therapy appointments
- Communicated with parents about daily activities and behavior
- Transitioned group of twenty students from class to class
- Served students lunch
- Organized outdoor games
Professionalexperience
- Administrative
- Filing and organizing documents
- Making travel arrangements
- Performing basic bookkeeping tasks
- Scheduling appointments
- Answering phone calls/emails
- Making schedules
- Cleaning
- Replying to online reviews
- Customer Service
- Processing returns
- Opening/closing registers
- Taking deposits to the bank
- Motivating team
- Administrating lunch breaks
- Handling customer relations
- Counting cash drawer
- Fitting room recovery
- Price changes
- Down stocking
- Online orders
- Processing shipment
- Payroll
- Building customer relations
- Selling merchandise
Timeline
Aetna Medicare
09.2021 - Current
Lowe’s Home Improvement
12.2019 - Current
The Dog Salon
04.2019 - 12.2020
Brooks Brothers
04.2015 - 12.2019
Kohl’s Department Store
11.2013 - 06.2016
M.A Diploma -
Southeastern College
Similar Profiles
Sarah LandSarah Land
MAC Customer Service Representative at Aetna MedicareMAC Customer Service Representative at Aetna Medicare
James CarrJames Carr
National Sales Director at Aetna MedicareNational Sales Director at Aetna Medicare
JAMES CARRJAMES CARR
National Sales Director at Aetna MedicareNational Sales Director at Aetna Medicare