Monique Warren
Lead Program Coordinator
Bay Shore,NY
Summary
Passionate healthcare professional with nearly 20 years of experience in the cardiology department. Recognized for exceptional leadership and teamwork skills, with a proven track record of providing high-quality patient care. Skilled in creating open forums and maintaining valuable relationships within the workplace. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
20
20
years of professional experience
Work History
Lead Administrator Program Coordinator
Northwell Health System, South Shore University Hospital
07.2019 - Current
- Led development and implementation of several successful programs, including EIO Board Severance Patient Tracking, RedCap Work List. CCW
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Supervised seven professional and administrative personnel.
- Led onboarding activities for 40 cardiology fellow/ residents employees to equip staff in daily responsibilities and cardiac procedures.
- Prepared monthly statistical reports on procedural trends for upper management and quality measures.
- Coordinated statistical reports and performed basic analysis to assist in monitoring service line retention efforts
- Collaborated with cardiac leaders throughout Health System to coordinate system-wide educational opportunities for employees
- Assisted in preparation of service line budgets and monitored operational adherence
- Maintained awareness of regulatory changes and potential impacts to service line and Cardiology department
- Office manager for Cardiology Referral System Sliding Fee Outpatient Clinic for uninsured patients
- Gathered and organized printed materials required for program participation and patient education.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
Sr. Secretary II
Cardiac Catheterization Laboratory
08.2011 - 07.2019
- Managed administrative tasks for Cardiac Electrophysiology Interventional suite, including scheduling surgical procedures and pre testing appointments, departmental memoranda and coordinating meetings
- Collaborated with physicians and nursing staff to ensure efficient patient care
- Maintained accurate patient medical records in Sunrise Clinical Management/ EPIC EMR system
- Scheduled appointments and conducted follow-up calls to patients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and created documents for meetings.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Completed accurate daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Worked well in a team setting, providing support and guidance
Admitting Clerk/Bed Control Coordinator
Northwell Health- Patient Access Services
09.2007 - 08.2011
- Provided exceptional customer service to patients and families while admitting patients to hospital
- Coordinated patient transfers and maintained accurate patient records in SIS Surgical Informatics database
- Verified patient details and insurance coverage and collected co-pays.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Registered patients for labs, surgeries and radiology.
- Reviewed hospital schedule and confirmed arrival times.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Understood risk framework, business policies and available programs, translating into plans for business growth, risk management and threat mitigation.
- Monitored and reported on aligned group risk concentration, identifying current and emerging risk, assessing risk appetite and facilitating business dialogue.
- Collected, arranged and input information into database system.
Unit Clerk
Northwell Health-Nursing Department
09.2003 - 09.2007
- Coordinated patient care activities and maintained accurate patient records in varied hospital databases
- Supported nursing staff in providing efficient patient care
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Charted vital signs and added telemetry strips to charts.
- Interacted with customers by phone, email or in-person to provide information.
Education
Bachelor's Degree - Healthcare Management
Southern New Hampshire University
Hooksett, NH05.2024
High School Diploma -
Hillcrest High School
Jamaica, NY06.2001
Skills
- Leading program development and implementation efforts
- Coordinating system-wide educational opportunities for employees and patients
- Assisting in preparation of service line budgets, quality assurance statistical and monitoring operational adherence
- Staff education and training
- Data analysis and reporting
- Office Administration
- Strategic Planning
- Data Management Familiarity
- Standard Operating Procedure
- System Enhancements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Lead Administrator Program Coordinator
Northwell Health System, South Shore University Hospital
07.2019 - Current
Sr. Secretary II
Cardiac Catheterization Laboratory
08.2011 - 07.2019
Admitting Clerk/Bed Control Coordinator
Northwell Health- Patient Access Services
09.2007 - 08.2011
Unit Clerk
Northwell Health-Nursing Department
09.2003 - 09.2007
Bachelor's Degree - Healthcare Management
Southern New Hampshire University
High School Diploma -
Hillcrest High School
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