Hi, I’m
Monique Washington
Indianapolis,IN
Summary
Proven leader with extensive experience at Conagra Brands, adept in team supervision and problem-solving. Excelled in streamlining operations, enhancing team productivity by 30%, and improving onboarding processes. Skilled in cash handling and fostering teamwork, I significantly boosted employee retention and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
years of professional experience
1
Certification
Work History
Conagra Brands
Team Leader
02.2020 - Current
Job overview
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Conagra Brands
Operation Support Specialist II
03.2008 - 02.2020
Job overview
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Used [Software] to create and updated tracking documents.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Conagra Brands
Human Resources Assistant
10.2007 - 02.2008
Job overview
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated employee relocation processes.
- Converted employee status from temporary to permanent.
- Helped employees register for benefits programs using online portals.
- Participated in recruitment and selection process for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Coordinated employee training programs to improve productivity and performance.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
Dots Apparel
Assistant Store Manager
11.2004 - 07.2006
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Business Administration
06.2015
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Onboarding and Orientation
- Shift Scheduling
- Complaint resolution
- Issue Resolution
- Cash Handling
- Daily workflow improvement
- Overseeing Daily Activities
- Staff Training
- Team Supervision
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Team Leader
Conagra Brands
02.2020 - Current
Operation Support Specialist II
Conagra Brands
03.2008 - 02.2020
Human Resources Assistant
Conagra Brands
10.2007 - 02.2008
Assistant Store Manager
Dots Apparel
11.2004 - 07.2006
Indiana Wesleyan University
Bachelor of Science from Business Administration