Summary
Overview
Work History
Education
Skills
Timeline
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Monique Washington

Indianola ,MS

Summary

Dynamic healthcare professional with extensive experience at Baptist Memorial Hospital, excelling in patient advocacy and emotional support. Proven ability to enhance patient satisfaction through effective communication and infection control. Skilled in medical terminology and committed to continuous education, ensuring high-quality care and compliance with HIPAA standards.

Overview

5
5
years of professional experience

Work History

PCA

Lean On Me
05.2020 - Current
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Improved clinical workflow with introduction of electronic health records system.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.

Medical Assistant

Baptist Memorial Hospital
03.2023 - 12.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Phlebotomist

Cleveland Clinic
04.2022 - 10.2023
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.

Education

Thomas Edwards High School
Ruleville, MS

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • HIPAA compliance
  • Emergency response
  • Meal preparation
  • Infection control
  • End-of-life care
  • Continuing education
  • Nutrition monitoring
  • Medical terminology
  • Mobility support
  • Client advocacy
  • Family support

Timeline

Medical Assistant

Baptist Memorial Hospital
03.2023 - 12.2024

Phlebotomist

Cleveland Clinic
04.2022 - 10.2023

PCA

Lean On Me
05.2020 - Current

Thomas Edwards High School

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Monique Washington