Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Washington

Iowa City

Summary

Dynamic advocate with extensive experience at Way Point Services, excelling in case management and victim advocacy. Proven ability to navigate complex criminal justice processes while managing emotionally charged situations. Skilled in effective communication and relationship building, ensuring clients receive vital resources and support during critical times. Committed to client safety and empowerment.

Overview

16
16
years of professional experience

Work History

Homicide Survivor Victim Advocate

Way Point Services
Iowa City
07.2018 - 05.2025
  • Provided comprehensive advocacy and support for violent crime victims across 14 counties, guiding them through every stage of the criminal justice process from investigation and prosecution to sentencing and post-sentencing recovery.
  • Collaborated with law enforcement agencies such as the police, DCI, FBI, and other authorities to ensure coordinated and effective case management.
  • Confidently managed highly emotional and volatile situations with a calm, professional demeanor, ensuring client safety and stability.
  • Applied crisis intervention techniques and conflict resolution strategies to de-escalate tensions and ensure client safety.
  • Helped clients navigate the complexities of the criminal justice system, ensuring they have access to the resources needed during investigation, prosecution, sentencing, and post-sentencing phases.
  • Maintained accurate records of client interactions, case management activities, and resource referrals in compliance with confidentiality standards and organizational policies.

Client Advocacy Housing Specialist

Domestic Violence Intervention Program
Iowa City
08.2017 - 07.2018
  • Developed and implemented tailored housing procurement, financial, and self-sufficiency case management strategies for clients, addressing both immediate needs and longer-term goals.
  • Managed multiple funding sources by maintaining accurate records of expenses and budgets, ensuring clients receive the financial support they need.
  • Provided referrals and disseminated information about available support from social agencies and community resources, promoting comprehensive care and access to additional services.

Clerk III

University of Iowa Hospitals & Clinics
10.2009 - 11.2016
  • Proactively identified and addressed guest complaints, implementing service recovery practices and collaborating with patient representatives or department personnel as needed to maintain a high standard of customer care.
  • Consistently employed proactive strategies to resolve issues before they escalated, ensuring a positive experience while minimizing confrontations or frustrations.
  • Leveraged principles of Service Leadership utilize available resources effectively, fostering a welcoming environment that aligns with the mission of UIHC.

Education

Bachelor’s - Communication Studies

University of Iowa
Iowa City, IA
05.2025

Skills

  • Case Management
  • Victim Advocacy
  • Relationship Building
  • Engagement
  • Outreach
  • Managing emotionally charged situations
  • Communication with diverse backgrounds
  • Detail Oriented
  • HIPPAA
  • Confidentiality
  • Effective Written Communication
  • Effective Verbal Communication

Timeline

Homicide Survivor Victim Advocate

Way Point Services
07.2018 - 05.2025

Client Advocacy Housing Specialist

Domestic Violence Intervention Program
08.2017 - 07.2018

Clerk III

University of Iowa Hospitals & Clinics
10.2009 - 11.2016

Bachelor’s - Communication Studies

University of Iowa

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