Monique Washington
Oak Point
Summary
Registered Behavior Technician at Action Behavior Centers with demonstrated understanding of ABC’s clinical workflow, documentation standards, and patient care model. Proven track record of accurate, timely, and HIPAA-compliant data collection, strong collaboration with BCBAs and Office Managers, and consistent communication with families across the care continuum. Seeking to transition into a Medical Necessity Specialist role to further support clinical advocacy, authorization processes, and high-quality patient access to ABA services within ABC.
Knowledgeable behavior technician with several years of experience. Dedicated to helping develop skills and manage behaviors in an individualized way. Practiced multitasker with excellent time management, problem-solving and conflict resolution skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Action Behavior Centers
Manor
07.2023 - Current
- Collect, review, and accurately document session data and patient progress in HIPAA-compliant electronic health record systems to support clinical and insurance needs.
- Maintain organized and compliant patient records, ensuring consistency, accuracy, and adherence to ABC documentation standards.
- Communicate regularly with families, Office Managers, and BCBAs to clarify treatment goals, scheduling needs, and service updates.
- Support clinical operations by reinforcing treatment plans, assisting with patient transitions, and addressing family questions about services.
- Partner with interdisciplinary teams to ensure timely updates to treatment plans, scheduling adjustments, and documentation requirements.
- Manage multiple client cases in a fast-paced clinical environment while maintaining attention to detail and accountability.
Senior Teaching Staff
Crowd Pleasers Dance
Houston
05.2017 - 08.2024
- Managed scheduling, performance planning, and documentation while maintaining clear communication with students and families.
- Built and maintained trusting relationships to support long-term engagement and retention.
- Coordinated team activities and deadlines with reliability, leadership, and attention to detail.
Event Staff Coordinator
Elevation on Tour
Houston
05.2020 - 07.2024
- Coordinated participant registration, scheduling logistics, and documentation for large-scale events under tight timelines.
- Served as a primary point of contact for attendees, resolving concerns with professionalism and empathy.
- Maintained accurate records and communicated real-time updates across multiple teams to ensure smooth operations.
- Demonstrated adaptability, organization, and problem-solving in high-volume environments.
Education
Bachelor of Health Science -
Sam Houston State University
Huntsville, TXSkills
- ABA clinical documentation
- Data collection
- HIPAA compliance
- Clinical reporting
- Record review
- Insurance authorization workflows
- Patient communication
- Family communication
- Collaboration
- Case tracking
- Record management
- Proofreading
- Quality checks
- Deadline management
- Quick learner
- Salesforce
Certification
- Registered Behavior Technician (RBT)
- CPR Certified
- HIPAA Compliance Training
Timeline
Registered Behavior Technician (RBT)
Action Behavior Centers
07.2023 - Current
Event Staff Coordinator
Elevation on Tour
05.2020 - 07.2024
Senior Teaching Staff
Crowd Pleasers Dance
05.2017 - 08.2024
Bachelor of Health Science -
Sam Houston State University