Monique Washington-Haprer
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager
Schemer Pecans
09.2019 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Caregiver
Rescare Homecare
03.2015 - 09.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Pharmacy Technician
Thomas Drugs
04.2000 - 10.2014
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Science -
Thomas University
Thomasville, GA06.2000
High School Diploma -
Thomasville High School
Thomasville, GA05.1996
Skills
- Staff Management
- Billing
- Team Supervision
- Customer Service
- Administrative Support
- Office Management
- Mail Handling
- Clear Oral/Written Communication
- Organizational Skills
- Scheduling
- Meeting Planning
Languages
English
Full Professional
Software
MS Excel, MS Word, MS PowerPoint, MS Outlook, Quickbooks
Typing speed: 40 WPM
Timeline
Office Manager
Schemer Pecans
09.2019 - Current
Caregiver
Rescare Homecare
03.2015 - 09.2019
Pharmacy Technician
Thomas Drugs
04.2000 - 10.2014
Associate of Science -
Thomas University
High School Diploma -
Thomasville High School
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