Monique Watson
Addison
Summary
Versatile Senior Manager specializing in Client Development and retention, skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Well-versed in nonprofit operations processes and requirements. Well-versed in different types of donations, acknowledgment protocols and relationship-building strategies.
Overview
6
6
years of professional experience
Work History
Senior Manager
To Be Continued - A Consignment Boutique
2022.01 - 2024.05
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Developed and improved account relationships.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Office Manager
Dress For Success Dallas
2022.07 - 2022.09
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Boutique Assistant
Cartier
2021.10 - 2022.01
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Oversaw merchandising strategies to effectively showcase high priority products with eye-catching displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Customer Loyalty Agent
Neiman Marcus
2021.07 - 2021.10
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assessed caller accounts to determine incircle benefits, identify service needs and resolve issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Effective liaison between customers and internal departments.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Operations Assistant
Louis Vuitton - LVMH
2020.10 - 2021.06
- Assisted with facility scheduling and customer service.
- Built and maintained relationships with affluent club members and guests.
- Assisted operations manager with planning of routine operations and special projects.
- Collected, arranged and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Beauty Consultant Sales Representative
CVS Pharmacy
2018.03 - 2021.06
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Bachelor of Arts - Business Administration And Management
Walden University
Minneapolis, MN05.2025
High School Diploma -
Forest Hill High School Adult Education
West Palm Beach, FL05.2003
Skills
- Sales and Promotions
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Team Supervision
- Vendor Negotiations
- Contract Preparation
- Critical Thinking
- Accounts Payable and Accounts Receivable
Accomplishments
- Promoted to Senior Manager after eight successful months in the intake department.
Timeline
Office Manager
Dress For Success Dallas
2022.07 - 2022.09
Senior Manager
To Be Continued - A Consignment Boutique
2022.01 - 2024.05
Boutique Assistant
Cartier
2021.10 - 2022.01
Customer Loyalty Agent
Neiman Marcus
2021.07 - 2021.10
Operations Assistant
Louis Vuitton - LVMH
2020.10 - 2021.06
Beauty Consultant Sales Representative
CVS Pharmacy
2018.03 - 2021.06
Bachelor of Arts - Business Administration And Management
Walden University
High School Diploma -
Forest Hill High School Adult Education
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