Monique West
Fort Worth
Summary
Dynamic sales leader with a proven track record at Bath & Body Works, excelling in team oversight and performance management. Skilled in achieving sales goals through effective coaching and customer engagement. Recognized for mentoring teams and enhancing customer loyalty, leveraging strong analytical skills and exceptional interpersonal abilities to drive results.
Overview
17
17
years of professional experience
Work History
Sales Supervisor
Bath & Body Works
07.2023 - Current
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Constructed displays and signs to promote specified products and sales promotions.
- Checked store merchandise regularly for proper display and replenishment.
- Maintained up-to-date knowledge of products and services offered to customers.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Senior Insurance Representative
Santander Consumer USA
09.2016 - 07.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Designed presentations and marketing materials to promote insurance products.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
Customer Service Representative
Santander Consumer USA
05.2015 - 09.2016
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
CITIGROUP FINANCIAL SERVICES
05.2008 - 04.2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Arts - Insurance And Risk Management
The Adjuster School
Katy, TX11-2024
General Studies
O.D Wyatt High School
Fort Worth, TX05-1998
Skills
- Goals and performance
- Sales team oversight
- Sales team assistance
- Report writing and budgeting
Timeline
Sales Supervisor
Bath & Body Works
07.2023 - Current
Senior Insurance Representative
Santander Consumer USA
09.2016 - 07.2023
Customer Service Representative
Santander Consumer USA
05.2015 - 09.2016
Customer Service Representative
CITIGROUP FINANCIAL SERVICES
05.2008 - 04.2015
Associate of Arts - Insurance And Risk Management
The Adjuster School
General Studies
O.D Wyatt High School
Similar Profiles
Katelyn CalhauKatelyn Calhau
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Margaret GonzalezMargaret Gonzalez
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Kimberly BirirKimberly Birir
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Sonphet SimongkhounSonphet Simongkhoun
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness