Monique Westley
Detroit,MI
Summary
Honest employee with years of experience in retail and customer service skills. The main goal is always customer satisfaction by problem solving and working with management and other coworkers daily.
Overview
7
7
years of professional experience
Work History
Catering Coordinator
Potbelly's Sandwich Shop
03.2022 - Current
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Increased repeat business through strong relationship-building with clients and vendors.
- Ensured seamless execution of events with diligent planning and attention to detail.
Assembly Line Worker
Magna Seating
01.2022 - 06.2022
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
Restaurant Waitress
Buffalo Wild Wings
11.2020 - 02.2022
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide several guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated POS systems to cash out customer checks and complete order transactions.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
Cashier
CVS Health
09.2017 - 02.2021
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Helped customers find specific products, answering questions and offering advice.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed phone calls by answering questions or transferring calls to correct department to help better assist customers.
Education
Associate of Arts - General Studies
Wayne County Community College District
Detroit, MI06.2024
Skills
Issue resolution
- Payment processing
- Cash register operating
- Customer service
- Product recommendations
- Answering and transferring phone calls
- Time Management
- Relationship Building
- Team Collaboration
- Strong Work Ethic
Timeline
Catering Coordinator
Potbelly's Sandwich Shop
03.2022 - Current
Assembly Line Worker
Magna Seating
01.2022 - 06.2022
Restaurant Waitress
Buffalo Wild Wings
11.2020 - 02.2022
Cashier
CVS Health
09.2017 - 02.2021
Associate of Arts - General Studies
Wayne County Community College District