Monique White
Saint Joseph,MO
Summary
Results-driven Medical Billing Specialist with over 10 years of expertise in optimizing billing processes and enhancing operational efficiency. Recognized for resolving complex issues, elevating customer satisfaction, and implementing strategic improvements that drive profitability. Proven track record of cost-saving initiatives that significantly contribute to the financial health of organizations. Committed to delivering high-quality service while fostering positive relationships with clients and healthcare providers, supported by extensive experience in administrative support and exceptional planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RAVIS/IVES CLERK GS-0303-04/3
Department of Treasury
09.2022 - Current
- Process IVES forms, ensuring accuracy and timely completion.
- Train colleagues in transcript procedures, enhancing team efficiency.
- Resolve third-party disputes in Coordinating Queue, improving workflow.
- Provide guidance and instructions, supporting team development.
- Handle Batching IVES tasks, maintaining high-quality standards.
- Reviewed and processed forms for the 4506 family, ensuring compliance and accuracy, which enhanced operational efficiency.
- Served as a resource person, providing training and guidance, which fostered a culture of collaboration and knowledge sharing among team members.
- Maintained precise records for the Coordinating Queue, significantly reducing errors and improving response times for dispute resolutions.
- Actively engaged in peer training, sharing insights and best practices to enhance team performance and morale.
- Processed IVES forms with precision, ensuring timely completion and contributing to enhanced operational efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- 40 HRS A WEEK
Cook
Hy-Vee
11.2021 - 07.2022
- Cooked breakfast and lunch, ensuring quality and efficiency.
- Managed kitchen supplies, maintaining optimal stock levels.
- Prepared for next shifts, enhancing team readiness.
- Prepared and served high-quality meals, leading to increased customer satisfaction and repeat business during peak hours.
- Coordinated with kitchen staff to streamline food preparation processes, enhancing efficiency and reducing order wait times.
- Maintained an organized inventory system for kitchen supplies, ensuring consistent availability and minimizing food waste.
- Trained new kitchen staff on food safety protocols and cooking techniques, fostering a teamwork-oriented environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- 40 HRS WEEK
Cashier/Front End Manager
Brookshire Brothers Grocery
08.2021 - 10.2021
- 38 HRS WEEK
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Call Center, Provider Enrollment
MMC Group
07.2019 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted callers with application status, ensuring clear communication and timely updates.
- Verified provider enrollment in Texas Medicaid, ensuring compliance with regulations.
- Followed HIPAA guidelines, maintaining confidentiality in all interactions.
- Escalated calls appropriately, resolving issues efficiently and enhancing service quality.
- Streamlined enrollment processes, reducing processing times and ensuring compliance.
- Coordinated with team members to analyze call data, identifying trends that improved training materials and enhanced overall service delivery.
- Escalated complex inquiries efficiently, ensuring timely resolutions and fostering trust through clear communication with callers.
- Provided compassionate assistance to callers regarding application statuses, enhancing customer satisfaction and building lasting relationships.
- Implemented a new tracking system for application statuses, leading to a noticeable increase in customer satisfaction and reduced follow-up calls.
- Analyzed call data trends to refine training materials, resulting in improved agent performance and enhanced service delivery.
- Coordinated with cross-functional teams to streamline enrollment processes, achieving substantial improvements in processing times and compliance.
Inspector
ARQ Manufacturing Electronics
10.2016 - 07.2018
- Inspect in-house computer boards, ensuring quality and compliance.
- Identify and correct unsolder leads and solder bridges.
- Verify component part numbers and orientations accurately.
- Collaborate with teams to uphold high production standards.
- Enhance inspection processes, boosting product reliability.
- Analyzed defect patterns to refine quality checks, resulting in marked gains in efficiency and a decrease in rework costs.
- Demonstrated strong attention to detail and commitment to quality, fostering a positive team environment and shared objectives.
- Conducted thorough inspections of computer boards, ensuring compliance with industry standards and significantly enhancing product reliability.
- Identified and rectified unsolder leads and solder bridges, reducing defect rates and minimizing rework costs effectively.
- Analyzed defect patterns to improve quality checks, leading to noticeable results in production efficiency.
Electronic Claims Specialist
DP Consulting
03.2009 - 12.2015
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Managed patient inquiries, ensuring swift communication and account resolution.
- Verified insurance details, maintaining accurate records and enhancing data precision.
- Processed electronic claims, reducing turnaround time and improving cash flow.
- Coordinated with insurers to resolve discrepancies, expediting claim approvals.
- Supported office operations, contributing to a positive and efficient work environment.
- Maintained detailed patient account records, ensuring compliance with insurance regulations and facilitating smooth audits with minimal disruption.
- Implemented a new data entry system, reducing errors and achieving substantial improvements in data accuracy across all patient accounts.
- Provided dedicated administrative support, fostering a positive workplace environment and enhancing operational efficiency for the team.
- Streamlined electronic claims processing, significantly enhancing cash flow and achieving noticeable results in turnaround times.
- Analyzed discrepancies in insurance claims, coordinating with insurers to expedite approvals and minimize delays.
- Maintained precise patient account records, ensuring compliance with regulations and facilitating smooth audits with minimal disruption.
Education
Medical Office Professional -
Concorde Career College
Memphis, TN09.2004
No Degree - Medical Coding And Billing
U.S. Career Institute
Fort Collins, CO 03.2025 - Current
Skills
- Efficient data processing
- Proficient in internet applications and services
- Skilled in formatting and editing with Microsoft Word
- Chart creation and organization
- Infectious disease knowledge
- Knowledge of clinical terminology
- Proficient in CPT and ICD coding
- Advanced Excel proficiency
- Billing management
- Experience with Medi-Soft
- Experienced with QuickBooks
- Clinical operations manager
- Audio transcription
- Managing mail logistics
- Office organization
- Efficient handling of copying, faxing, and scanning tasks
- Staff training and development
- Appointment scheduling
- Power Point
- Office administration
- Accurate typing ability
- Medical billing
Certification
- Orientation of Infectious Diseases
- Medical Office 110 – 170
- Medi-Soft program
- Medical Manager
ADDITIONAL INFORMATION
- Award Lifetime PTO Membership
- Award Distinguished Scouter Award Certification
- Insurance and Coding Specialist.
- U.S. Career Institute Dean's List
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionWork-life balanceTimeline
No Degree - Medical Coding And Billing
U.S. Career Institute
03.2025 - Current
RAVIS/IVES CLERK GS-0303-04/3
Department of Treasury
09.2022 - Current
Cook
Hy-Vee
11.2021 - 07.2022
Cashier/Front End Manager
Brookshire Brothers Grocery
08.2021 - 10.2021
Call Center, Provider Enrollment
MMC Group
07.2019 - 04.2021
Inspector
ARQ Manufacturing Electronics
10.2016 - 07.2018
Electronic Claims Specialist
DP Consulting
03.2009 - 12.2015
Medical Office Professional -
Concorde Career College
Similar Profiles
Monique MoiseMonique Moise
Tax Examining Technician at Department of TreasuryTax Examining Technician at Department of Treasury
Natoshia WilliamsNatoshia Williams
Trainer Coordinator/IDTVA at Department of TreasuryTrainer Coordinator/IDTVA at Department of Treasury
Deborah RatliffDeborah Ratliff
Tax Examiner at Department of TreasuryTax Examiner at Department of Treasury
Gaige JehorekGaige Jehorek
Package Sorter at Fed Ex GroundPackage Sorter at Fed Ex Ground
Kodie MeyerKodie Meyer
Erosion Control at Pine Valley ContractingErosion Control at Pine Valley Contracting