Microsoft Office
Monique Wilks
Gainesville,FL
Summary
Proven to excel in administrative roles, I leveraged my technical support and exceptional verbal communication skills at Select Medical to enhance client relations and streamline office operations. My adeptness at project coordination and clerical support significantly improved efficiency, showcasing a service-oriented mindset that consistently exceeds employer expectations.
Overview
6
6
years of professional experience
Work History
Receptionist
Select Medical
11.2021 - 08.2023
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained confidentiality of information regarding clients and company
- Provided clerical support to company employees by copying, faxing, and filing documents
- Kept reception area clean and neat to give visitors positive first impression
- Maintained visitor log for entering and leaving facility for security purposes
Receptionist
Naylor Association Solutions
11.2017 - 06.2020
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Manged high-volume telephone communications, accurately routing over 50 calls daily and distributing messages to enhance information flow.
Education
High School Diploma -
Rahway High School
Rahway, NJ06.1991
Skills
- Technical Support
- Office Management
- Project Coordination
- Data Entry
- Administrative Support
- Clerical Support
- File Management
- Mail distribution
- Customer and client relations
- Service-oriented mindset
- Verbal and written communication
- Office equipment operations
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsCareer advancementPaid time offPaid sick leaveSoftware
Excel
Access
EMR
Epic
Timeline
Receptionist
Select Medical
11.2021 - 08.2023
Receptionist
Naylor Association Solutions
11.2017 - 06.2020
High School Diploma -
Rahway High School