Monique Williams
Abington,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With a history of meeting company needs with consistent and organized practices, skilled individual whom specialize in working under pressure, adapting to new situations, and challenges to best enhance the organizational brand,
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contract Administrator
Delaware Social Services
Delaware , NJ
2023.09 - Current
- Maintained contract management systems to ensure accuracy of all contractual data.
- Resolved contract disputes in a timely manner and provided guidance on potential risks associated with contracts.
- Ensured that all changes to existing contracts were documented properly in accordance with legal requirements.
- Provided advice on risk management strategies to minimize potential liabilities arising from contractual agreements.
- Negotiated amendments or modifications to existing contracts as necessary.
- Prepared reports summarizing key elements of completed contracts.
- Analyzed current market trends related to pricing, terms, conditions., when negotiating new contracts.
- Identified areas of improvement in the contracting process and developed solutions accordingly.
Certified Teacher Assistant
Chester Community Charter School - Aston Campus
Chester , PA
2022.03 - 2022.12
- Assisted teachers in preparing and organizing instructional materials, including textbooks and handouts.
- Provided guidance to students on classroom assignments and activities.
- Monitored student behavior in the classroom and intervened when necessary.
- Attended faculty meetings to stay up-to-date on changes in school policies or curriculum.
- Supported special education teachers by helping create individualized educational plans.
Customer Success Specialist
Wells Fargo Capital Finance
Sioux Falls , SD
2020.09 - 2021.04
- Provided customer support and troubleshooting to ensure successful product implementation.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Analyzed usage data to detect trends and identify opportunities for upselling and cross-selling products and services.
- Ensured customers were informed of any changes or updates related to their accounts or products.
- Educated customers on best practices for using company's products and services.
Line Cook
Cracker Barrell
Ridley Park , PA
2019.12 - 2020.04
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
Monitor Technician
Crozer Chester Medical Center
Chester , PA
2019.02 - 2019.11
- Assisted nurses in monitoring patient vital signs and documenting changes.
- Provided support to nursing staff by responding to call lights, answering questions, and providing assistance with bedside care.
- Performed basic clerical duties such as filing, copying, and faxing documents related to patient care.
- Monitored patients' blood pressure, heart rate, respiration rate, temperature and oxygen saturation levels using specialized equipment.
- Ensured that all necessary paperwork was completed accurately and in a timely manner.
- Assisted with setting up bedsides for new admissions and discharges.
Cashier
Swarthmore College
Swarthmore , PA
2018.01 - 2018.06
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Financial Aid Advisor
Delaware County Community College
Media , PA
2017.04 - 2017.12
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Explained the differences between federal, state, institutional, private and alternative loans.
- Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
- Analyzed credit histories to determine eligibility for federal loan programs.
- Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
- Developed presentations on topics such as managing debt, avoiding default status and understanding loan terms.
Cashier Team Lead
Giant Food Stores
Brookhaven , PA
2016.11 - 2017.11
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
Preschool Teacher
Kinder Care Learning
Boothwyn , PA
2015.03 - 2015.06
- Assisted in providing a safe and secure environment for children.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Developed lesson plans that incorporated creative teaching techniques.
- Facilitated group play activities that encouraged collaboration among students.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Administered assessments throughout the year to gauge student understanding of content material.
Education
High School Diploma -
Stem At Showalter
Chester, PA06.2016
Skills
- Student and Parent Relations
- Progress Monitoring
- Material Preparation
- Student Assessments
- Order Coordination
- Customer Service
- Financial Overage Analysis
- Customer Relationship Management (CRM)
- Sales Leadership Development
- HRIS Technologies
- Risk Management
- Restaurant Operations
- Quality Assurance
- Recruitment
- Money Handling
- Employee Supervision
- Product Development
- Windows 95/98/2000/XP/XP Pro/NT
- Operational Reporting
Certification
- RAMP license (alcohol server)
- Certified Nursing Assistant Certification
- Office Administration
Timeline
Contract Administrator
Delaware Social Services
2023.09 - Current
Certified Teacher Assistant
Chester Community Charter School - Aston Campus
2022.03 - 2022.12
Customer Success Specialist
Wells Fargo Capital Finance
2020.09 - 2021.04
Line Cook
Cracker Barrell
2019.12 - 2020.04
Monitor Technician
Crozer Chester Medical Center
2019.02 - 2019.11
Cashier
Swarthmore College
2018.01 - 2018.06
Financial Aid Advisor
Delaware County Community College
2017.04 - 2017.12
Cashier Team Lead
Giant Food Stores
2016.11 - 2017.11
Preschool Teacher
Kinder Care Learning
2015.03 - 2015.06
High School Diploma -
Stem At Showalter
- RAMP license (alcohol server)
- Certified Nursing Assistant Certification
- Office Administration
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