Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Hi, I’m
Monique Williams
Racine,WI
Summary
Overview
16
years of professional experience
Work History
United States Postal Service, USPS
PSE Clerk
04.2023 - Current
Job overview
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
MedSpeed Inc.
Medical Courier
11.2022 - 04.2023
Job overview
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
United States Postal Service, USPS
Mail Handler Associate
07.2021 - 01.2023
Job overview
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
N/A
Unemployed
01.2021 - 07.2021
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
United States Postal Service, USPS
Mail Handler Associate
09.2020 - 01.2021
Job overview
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
United States Postal Service, USPS
PSE Sales/Services Distribution Associate
02.2020 - 09.2020
Job overview
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
Help At Home
Home Health Aide
01.2019 - 02.2020
Job overview
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Bergstrom Inc.
Warehouse Shipping Specialist
11.2016 - 01.2019
Job overview
- Prints and/or obtains a copy of the daily shipping report of what is to be shipped on that day
- Prioritizes and processes shipments according to shipping times, customer priority, and other mitigating exceptions
- Wraps, labels, and prepares shipments according to departmental SOP's
- Works with and schedules trucks using phone, computer, or customer portal
- Loads trucks with forklift
- Will load shipments utilizing available space as efficiently and economically as possible; also known as 'cubing out' the trailer
- Prints bill of lading (BOL), obtains signatures, and provides necessary paperwork to drivers
- Performs administrative tasks and advances electronic records of shipments via computer to invoicing
- Documents any missed shipments and/or missed trucks and escalates issues to supervisor
- Actively communicates with customer service and other internal parties on any other customer issues.
United States Post Office, USPS
PSE Mail Processing Clerk
10.2016 - 11.2016
Job overview
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
United States Postal Service, USPS
PSE Sales/Services Distribution Associate
12.2015 - 10.2016
Job overview
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
Help At Home
Home Health Aide
04.2015 - 12.2015
Job overview
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
J Beauty
Beauty Advisor/Associate
07.2014 - 08.2015
Job overview
- Greets customers and helps them feel welcome
- Demonstrates the proper use of various beauty, hair, and skin care products
- Sells beauty, hair, and skin care products (including cosmetics, serums, and lotions) when appropriate
- Identifies client needs and goals, and assists them in finding and selecting appropriate products
- Advises clients on proper skin and hair care
- Manages stock and presentation of products.
N/A
Unemployed
03.2014 - 07.2014
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Family Dollar
Store Associate
11.2013 - 03.2014
Job overview
- Provides customer engagement in a positive and approachable manner
- Assists in maintaining a clean, well stocked store for customers during their shopping experience
- Helps in the unloading of merchandise from delivery trucks, organizing of merchandise, and transporting of merchandise from stockroom to sales floor
- Independently stocks shelves and recovers merchandise in the store
- Accurately handles customer funds and processes transactions using the POS system
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
N/A
Unemployed
03.2012 - 11.2013
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
McDonald's
Crew Member
08.2011 - 03.2012
Job overview
- Assisted customers
- Operated the cash register including cash and credit transactions
- Performed maintenance duties
- Prepared food
- Promoted sales.
Walgreens
Pharmacy Technician Intern
10.2010 - 07.2011
Job overview
- Filling and receiving prescriptions
- Preparing, counting, compounding, dispensing, labeling, processing and packaging medications
- Ability to verify signatures
- Answering phones to provide patients with general information about pharmacy hours and refills on medications
- Adhere to all State and Federal laws governing the duties and activities of Pharmacy Technicians
- Assist in keeping the pharmacy neat and clean
- Communicating with all customers in a pleasant and professional manner.
PTC Security Training Acacdemy
Unarmed Security Officer
07.2010 - 08.2010
Job overview
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
McDonald's
Crew Member
06.2008 - 08.2010
Job overview
- Assisted customers
- Operated the cash register including cash and credit transactions
- Performed maintenance duties
- Prepared food
- Promoted sales.
Fairmont Nursing Home
Nursing Assistant Student
04.2010 - 05.2010
Job overview
- Assisted in residents care
- Assisted in residents hygiene, mobility, physical and comfort, eating and drinking
- Observed and reported specific changes in residents to the RN, LPN, or team leader
- Performed and recorded vital signs
- Transferred and moved residents safely with gait belt and proper body mechanics
- Assisted in maintenance of residents room cleanliness.
Education
Paul Simon Job Corps
Pharmacy Technician Certification
University Overview
License # 049.203449
Samland Institute of Allied Health
Certified Nursing Assistant Certification
University Overview
CPR Certified
Youth Connection Leadership Academy
General Studies
University Overview
H.S Diploma
PTC Security Training Academy
Unarmed Security Officer Certification, 20hr Basic Security
University Overview
License #129. 387633
Skills
- Flexible and willing to assume additional responsibilities
- Able to work independently or in a team-oriented environment
- Dedicated to achieving personal and professional goals
- Problem solver with the ability to prioritize tasks
- Enthusiastic and enjoy meeting new people
- Strong interest in helping and working with others
- Efficient in Microsoft Word, Excel, PowerPoint and ACT
- Excellent customer service
- Eager to learn and willing to work hard
- Strong interest in the health care field
- Mail Sorting
- Shipping and receiving
Hobbies and Interests
Hobbies and Interests
- Reading in my leisure time
- Interior decorating and DIY projects
Timeline
PSE Clerk
United States Postal Service, USPS
04.2023 - Current
Medical Courier
MedSpeed Inc.
11.2022 - 04.2023
Mail Handler Associate
United States Postal Service, USPS
07.2021 - 01.2023
Unemployed
N/A
01.2021 - 07.2021
Mail Handler Associate
United States Postal Service, USPS
09.2020 - 01.2021
PSE Sales/Services Distribution Associate
United States Postal Service, USPS
02.2020 - 09.2020
Home Health Aide
Help At Home
01.2019 - 02.2020
Warehouse Shipping Specialist
Bergstrom Inc.
11.2016 - 01.2019
PSE Mail Processing Clerk
United States Post Office, USPS
10.2016 - 11.2016
PSE Sales/Services Distribution Associate
United States Postal Service, USPS
12.2015 - 10.2016
Home Health Aide
Help At Home
04.2015 - 12.2015
Beauty Advisor/Associate
J Beauty
07.2014 - 08.2015
Unemployed
N/A
03.2014 - 07.2014
Store Associate
Family Dollar
11.2013 - 03.2014
Unemployed
N/A
03.2012 - 11.2013
Crew Member
McDonald's
08.2011 - 03.2012
Pharmacy Technician Intern
Walgreens
10.2010 - 07.2011
Unarmed Security Officer
PTC Security Training Acacdemy
07.2010 - 08.2010
Nursing Assistant Student
Fairmont Nursing Home
04.2010 - 05.2010
Crew Member
McDonald's
06.2008 - 08.2010
Paul Simon Job Corps
Pharmacy Technician Certification
Samland Institute of Allied Health
Certified Nursing Assistant Certification
Youth Connection Leadership Academy
General Studies
PTC Security Training Academy
Unarmed Security Officer Certification, 20hr Basic Security
Similar Profiles
Davian BrownDavian Brown
Mail Carrier at United States Postal Service, USPSMail Carrier at United States Postal Service, USPS
Jennifer JonesJennifer Jones
Holiday Clerk Asst. at United States Postal Service, USPSHoliday Clerk Asst. at United States Postal Service, USPS
Zion LiddleZion Liddle
PSE at United States Postal Service (USPS)PSE at United States Postal Service (USPS)