Monique Williams
Atlanta,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Comfort Suites Siesta Key
Sarasota, FL
02.2024 - 04.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Addressed customer needs in a timely manner.
General Manager
LaQuinta Inn
Locust Grove, GA
03.2023 - 07.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Associate
Forever 21
Fayetteville, GA
08.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05-2002
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Front Office Support
- Sales expertise
- Hospitality services
- File Management
- Analytical mastery
- Oral and written communications
- Training and mentoring
- Effective Planning
- Marketing
- Cash Handling
- Office Management
- POS Systems
- Microsoft Office
- Listening Skills
- Transaction Processing
- Conflict Management
- Team Oversight
- Conflict and issue documentation
- Customer Service
- Front Desk Management
- Clerical duties
- Documentation
- Property Management Systems
- Time Management
- Reservations
- Supply Replenishment
- Administrative Skills
Timeline
Front Desk Agent
Comfort Suites Siesta Key
02.2024 - 04.2024
Sales Associate
Forever 21
08.2023 - 01.2024
General Manager
LaQuinta Inn
03.2023 - 07.2023
High School Diploma -
Forest Park High School
Some College (No Degree) -
University of Phoenix
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