Monique Williams
Tega Cay,SC
Summary
Dedicated and detail-oriented professional with 25+ years of comprehensive experience in the healthcare industry, specializing in front desk operations and medical billing. Proven ability to effectively communicate with patients, healthcare providers and insurance companies to resolve complex billing inquiries and ensure compliance with regulations. Currently serving as a Benefits Investigation Specialist where I excel in verifying insurance coverage and facilitating patient access to necessary treatment. Committed to enhancing operational efficiency and delivering exceptional service in all aspects of healthcare administration. Seeking full time position.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Front Desk
Carolina Plus Urgent Care
11.2023 - Current
- Greet and check in patients, ensuring a positive first impression and providing exceptional customer service in a fast paced environment
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Maintained a tidy and organized front desk area
- Assisted with patient inquiries, resolving issues promptly and efficiently to ensure patient satisfaction
- Proficient in scheduling appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily cash, credit card report
- Provided administrative support by preparing documents, organizing files, and handling correspondence
Benefits Investigation Specialist
New York Oncology Hematology PC
10.2002 - Current
- Run and reconcile reports daily
- Establish what the reason is for the claims to fall out and deny
- Correct and forward to the correct department
- Manually check insurance websites
- Run statements each month to review outstanding balances and identify accounts in need of collection processing or in need of assistance
- Ex: financial hardship, foundation assistance
- Documented and managed patient information using medical manager
- Answered patient questions and fielded complaints
- Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements
- Run reports daily to ensure proper billing of modifiers based on insurance edits
- Run reports daily for our clinical locations to ensure copays and balances are correct and collected
- Run reports for Medicaid daily to ensure patients are eligible
- Worked closely with the NYS Medicaid office to work on patient accounts that have monthly spend downs
- Provided caring companionship to elderly and developmentally disabled patients
- Provided caring and companionship to terminally ill cancer patients and hematology patients
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large
- Communicated extensively with patients to provide assistance, support and instructions
- Generated invoices, processed payments
- Processed weekly reports for department performance
- Resolve patient concerns regarding billing statements
- Part of a work group to streamline processes from business office and clinical office guidelines
- Team player and has a great rapport with co workers, physicians and management
Front Desk Representative
Community Care Physicians, P.C.
09.2012 - 06.2015
- Maximized office efficiency by answering incoming calls and transfer calls to desired personal
- Managed front office activities, including customer service
- Updated patient financial information to ensure accuracy
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
Medical Office Secretary
Dr. Perumal
08.1992 - 04.2002
- Managed physician calendar, including scheduling patient appointments and procedures
- Updated patient financial information to ensure accuracy
- Answered incoming calls from patients, providers office, hospitals
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Called patients to schedule appointments for outside testing
- Created and maintained accurate and confidential patient files
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation to outside providers
- Ran reports to follow up on any unpaid claims over 30 days old from insurance company
- Gather any additional info needed to send back to the insurance company for reprocessing in a timely manner
Education
Cohoes High School
Cohoes, NYSkills
- Friendly, positive attitude
- Planning and coordination
- Policy updates
- Daily and weekly reports
- Correspondence management
- Documentation review
- Excel, medical manager knowledge
- Insurance follow up
- Knowledge of Medicaid system
- Collaborative Team Member
Certification
- Documentation Review (10+ years)
- Front Office (10+ years)
- Medical Scheduling (10+ years)
- Excel (10+ years)
- Documentation (10+ years)
- Front Desk (9 years)
- Insurance Verification (10+ years)
- Medicaid (10+ years)
- Correspondence (10+ years)
- Calendar Management (10+ years)
- Accounts Receivable (10+ years)
- Call Center (10+ years)
- Medical Office Experience (10+ years)
- Customer Service (10+ years)
- Data entry (10+ years)
Timeline
Front Desk
Carolina Plus Urgent Care
11.2023 - Current
Front Desk Representative
Community Care Physicians, P.C.
09.2012 - 06.2015
Benefits Investigation Specialist
New York Oncology Hematology PC
10.2002 - Current
Medical Office Secretary
Dr. Perumal
08.1992 - 04.2002
Cohoes High School
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