Monique Williams
Lehigh Acres
Summary
Dynamic professional with a proven track record at Aurora Medical Center, adept in patient care and records management. Excelled in enhancing patient trust and streamlining department productivity through exceptional time management and compassionate communication. Skilled in multitasking and critical thinking, significantly contributing to team efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Imaging Assistant
Aurora Medical Center
06.2014 - 09.2016
- Supported a positive workplace culture by actively participating in staff meetings and maintaining open lines of communication with colleagues.
- Assisted in the training of new staff members, sharing valuable knowledge and expertise to support their professional growth.
- Maximized department productivity through effective time management skills, prioritizing tasks based on urgency and importance levels.
- Strengthened patient trust with compassionate communication and attentive listening during pre-imaging preparations.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
Health Unit Secretary
Memorial Healthcare System- South Broward Community Health
01.2010 - 04.2014
- Facilitated efficient admissions processes by gathering necessary paperwork and verifying insurance coverage for new patients.
- Demonstrated strong multitasking abilities by managing phone calls, visitor inquiries, and clerical tasks simultaneously.
- Ensured accuracy of physician orders through meticulous transcription and verification processes.
- Optimized unit efficiency by maintaining accurate inventory levels of medical supplies and equipment.
- Collaborated with hospital staff during emergency situations, providing critical support in a fast-paced environment.
Computer Lab Receptionist
Miami Dade College - North Campus
08.2007 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Parkway Academy Charter High
Miramar, FLMedical Terminology Certification - Health Unit Coordinator
Sheridan Technical College
Hollywood, FL05-2009
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- HIPAA compliance
- Emergency response support
- Patient relations
- Customer service
- Time management
- Multitasking and organization
- Patient care
Timeline
Medical Imaging Assistant
Aurora Medical Center
06.2014 - 09.2016
Health Unit Secretary
Memorial Healthcare System- South Broward Community Health
01.2010 - 04.2014
Computer Lab Receptionist
Miami Dade College - North Campus
08.2007 - 01.2008
High School Diploma -
Parkway Academy Charter High
Medical Terminology Certification - Health Unit Coordinator
Sheridan Technical College
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