MONIQUE WILLIAMS
Woodlyn,PA
Summary
Dedicated healthcare and customer service professional with over 8 years of experience in clinical support, cardiac monitoring, and administrative operations. TNA trained and CPR certified, with a strong background in financial services and special needs childcare. Skilled at excelling in high-pressure environments, offering support to diverse populations, and maintaining confidentiality and compliance standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TNA / Secretary
AristaCare Health Services
Plymouth Meeting, PA
11.2023 - Current
Logger
Delaware Health and Social Services
Wilmington, DE
01.2022 - 11.2023
Childcare Assistant (Special Needs)
Kindercare
Chester, PA
01.2022 - 09.2023
Customer Success Specialist
Wells Fargo
Sioux Falls, SD
09.2020 - 12.2021
Monitor Technician
Crozer Health
Upland, PA
06.2017 - 09.2020
Financial Aid Advisor
Delaware County Community College
Media, PA
06.2017 - 09.2017
Loan Servicing Representative
PHEAA Grant
Chester, PA
01.2017 - 06.2017
Cashier / Customer Service Associate
Giant Food Stores
Brookhaven, PA
12.2016 - 01.2017
Education
Associate Degree - General Studies, Applied Science
Delaware County Community College
High School Diploma - undefined
STEM Academy at Showalter
Chester, PACertification in Office Administration
Delaware County Community College
Media, PA05.2023
Skills
- Cardiac Monitoring & Telemetry
- EMR Documentation & HIPAA Compliance
- Patient Support & ADLs
- High-Volume Call Handling
- Microsoft Office Suite
- Administrative Support
- Childcare (Special Needs)
- Workflow Coordination
Certification
- TNA Trained (Completed CNA coursework) – 2024
- CPR Certified – American Heart Association
- Office Administration Certificate
Timeline
TNA / Secretary
AristaCare Health Services
11.2023 - Current
Logger
Delaware Health and Social Services
01.2022 - 11.2023
Childcare Assistant (Special Needs)
Kindercare
01.2022 - 09.2023
Customer Success Specialist
Wells Fargo
09.2020 - 12.2021
Monitor Technician
Crozer Health
06.2017 - 09.2020
Financial Aid Advisor
Delaware County Community College
06.2017 - 09.2017
Loan Servicing Representative
PHEAA Grant
01.2017 - 06.2017
Cashier / Customer Service Associate
Giant Food Stores
12.2016 - 01.2017
Associate Degree - General Studies, Applied Science
Delaware County Community College
High School Diploma - undefined
STEM Academy at Showalter
Certification in Office Administration
Delaware County Community College