Monique Williams
Houston,TX
Summary
Cordial Patient Access Representative with 19-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
10
10
years of professional experience
Work History
Sr Insurance Specialist
UT Physicians
03.2020 - 08.2025
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Communicated with cross-functional teams to report insurance company trends.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Patient Access Representative
Insperity
12.2017 - 02.2020
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Access Representative
UT Physicians
09.2015 - 12.2017
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
Education
High School Diploma -
Willowridge High School
Houston, TX06.1992
Skills
- Insurance Company Knowledge
- Appointment Scheduling
- Payment processing
- Epic, IDEX, AllScript, GECB
- Regulatory Compliance
Education and Training
other
Timeline
Sr Insurance Specialist
UT Physicians
03.2020 - 08.2025
Patient Access Representative
Insperity
12.2017 - 02.2020
Patient Access Representative
UT Physicians
09.2015 - 12.2017
High School Diploma -
Willowridge High School
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