Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Wilson

Miami

Summary

Seeking a position as a customer service representative with a reputable company that will enhance my skills as well as provide the opportunity for personal and professional growth and advancement. Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Bilingual Surveillance Operator with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports. Attentive Surveillance Operator promoting [Number] years of expertise in [Software], reviewing video streams and completing documentation regarding nefarious activity. Offering extensive knowledge of cheating methods and advantage play systems. Intelligent individual known for preventing loss by quickly identifying suspicious activities to the appropriate personnel.

Overview

9
9
years of professional experience

Work History

Surveillance Operator

Sig System
02.2023 - 09.2023
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.

Sortation Associate

Amazon
04.2017 - 12.2020
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.

Kitchen

NSG
04.2017 - 12.2018
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Stocker/Recovery/Cashier

Family Dollar
07.2015 - 04.2018
  • Stock tissues on the shelves and facing the whole store
  • Greet each customer using eye contact and help at all times to assist customers with their questions and complaints
  • Answer the telephone using the appropriate greeting
  • Cleans break area and rest rooms, rubbish removal, dust/face, sweeping, and mopping

Cashier/Stocker

Rite Aid
09.2014 - 05.2015
  • Greet each customer using eye contact and help at all times to assist customers with their questions and complaints
  • Answer the telephone using the appropriate greeting
  • Cleans break area and rest rooms, rubbish removal, dust/face, vacuum, sweeping, clean windows

Education

High School Diploma -

Atlanta Job Corps Center
Atlanta, GA
05.2010

Skills

  • Microsoft Words
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Office
  • Other
  • Skilled at learning new concepts quickly, working well under pressure and communicating ideas
  • Effectively
  • Exhibits sensitivity, maturity and flexibility in coping with difficult situations
  • Safety Protocols
  • Video Stream Monitoring
  • Process Knowledge
  • Surveillance Technology
  • Status Updates
  • Critical Thinking
  • Surveillance Operations
  • Video Footage Review
  • Dock Loading

Timeline

Surveillance Operator

Sig System
02.2023 - 09.2023

Sortation Associate

Amazon
04.2017 - 12.2020

Kitchen

NSG
04.2017 - 12.2018

Stocker/Recovery/Cashier

Family Dollar
07.2015 - 04.2018

Cashier/Stocker

Rite Aid
09.2014 - 05.2015

High School Diploma -

Atlanta Job Corps Center
Monique Wilson