Monique Wilson
Woodstock,MD
Summary
Technical Program Management Director with 20+ years of experience spearheading the strategic implementation of innovative, highly scalable technical platforms for enterprise companies in the Finance and Healthcare industries. Strategic Leader, Trusted Advisor, and Skilled Communicator focused on working with senior stakeholders and building and empowering diverse, high-performing teams to transform technical programs and align the short- and long-term technical vision with business objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director/Senior Manager
Charles Schwab
01.2012 - Current
- Champion the development and expansion of a world-class team of 120+ globally distributed team of technical program and project managers driving the execution and delivery of high-impact projects while fostering a culture of excellence
- Develop and implement strategies to drive operational efficiency and enhance performance
- Lead technical discussions with senior leadership to provide data-driven insights and inform strategic technology decisions across product, engineering, design, and data science
- Leveraged predictive modeling, forecasting, and historical data to predict future trends and potential challenges and inform capacity planning for resource allocation and optimization
- Mitigate technical risks throughout the delivery life cycle to ensure on-time project delivery by resolving inter-team conflicts, clarifying objectives, implementing operational corrections, and ensuring adherence to strategic plan specifics
- Addressed integration challenges involving the compatibility and interoperability of 3rd party technologies and performance scalability by collaborating closely with technical teams and experts to develop SLAs and effective mitigation strategies
- Supported the acquisition of TD Ameritrade by performing meticulous planning to harmonize diverse systems and technologies and enable clients to leverage the combined strengths of both entities
- Designed and built a new enterprise-wide financial reporting system by partnering with key stakeholders to develop an inventory of disparate systems, create current and future states, & establish an organizational change management model
- Spearheaded a modernization initiative to move the organization from legacy and mainframe systems to cloud-based systems including Salesforce Financial Services Cloud, Workday Financial Management, and GCP to drive scalability
- Drove the adoption of Agile and Scaled Agile across the organization to streamline project development and optimize operational efficiency and productivity
- Streamlined workflows and reduced manual intervention by introducing automation tools and technologies such as RPA
- Led the introduction of Tableau, Power BI, and SAP Business Objects to automate the generation of reports/dashboards and standardized reporting formats and KPIs across departments to ensure consistency and facilitate cross-functional analysis
- Established data governance frameworks to ensure data quality, integrity, and security throughout the organization
- Trained employees on data literacy and analytical tools to enable them to make informed data-driven decisions
- Conducted a comprehensive analysis of current processes to identify inefficiencies and waste and implemented lean methodologies such as value stream mapping, Kaizen events, and 5S to streamline operations
- Fostered a cohesive and collaborative work environment across different functions, organizations, and reporting boundaries
- Actively listen to team members and stakeholders and cultivate a deep-seated empathy for teams and partners to maintain a positive and supportive work atmosphere
- Fostered a culture of continuous improvement and evidence-based decision-making by empowering employees to suggest and implement process enhancements and championing the use of empirical evidence and analysis
- Recognized with repeated Exceeds Performance ratings and Key Contributor Awards on an annual basis.
Program Manager
Charles Schwab
01.2011 - 01.2012
- Successfully executed innovative technical projects within an extensive IT project portfolio while aligning programs with business objectives and leading, supervising, and guiding Agile teams of up to 120 staff
- Facilitated meetings with senior stakeholders, departments, and executives to evaluate project resources and provided insightful reviews of program and project statuses
- Defined, developed, and enhanced comprehensive action, audit, improvement, and change plans
- Coordinated and executed daily operational and strategic plans for large-scale projects, ensured the finalization of priorities, developed efficient workflows, and established clear standards and deadlines
- Led a large-scale, multi-year application modernization initiative to drive scalability and enhance competitive positioning and led the adoption of Agile and Scaled Agile to expedite and streamline decision-making
- Spearheaded the development of million-dollar budgets, work scopes, and staffing plans for all managed initiatives
- Prioritized risk mitigation across all managed programs and projects to proactively identify and resolve potential challenges involving scope creep, resource constraints, time/deadline management, stakeholder management, and risk management.
Associate
Booz Allen Hamilton
01.2005 - 01.2010
- Spearheaded business process re-engineering, professional services, project management, and business development initiatives in alignment with strategic business objectives and organizational goals as a management consultant
- Secured new business opportunities with federal agencies by delivering comprehensive business cases, RFP responses, Statements of Work (SOWs), and Work Breakdown Structures to executive stakeholders
- Liaise with vendors during the implementation of federal contracts for the Internal Revenue Service (IRS), Department of Housing and Urban Development (HUD), Social Security Administration (SSA), and Department of Homeland Security (DHS)
- Oversaw the on-time and on-budget implementation of large-scale software upgrades and digital transformation projects for the Internal Revenue Service, Department of Commerce, Veterans Administration, and Department of Defense
- Conducted thorough workflow assessments, led process re-engineering initiatives, and implemented change management strategies to drive the adoption of new processes that enhanced the timeliness, reliability, and accuracy of public services
- Strategized and developed business process re-engineering efforts from the ground up to eliminate redundant steps, automate manual tasks, and digitize and optimize previously paper-based workflows by performing data modeling, conducting root cause analysis, and leading performance evaluations against predefined benchmarks and objectives
- Managed creation and introduction of the Booz Allen Hamilton Master's Certification in partnership with Georgetown University's Graduate School of Business to elevate the employee toolkit and sharpen change management skills.
Management Consultant
BearingPoint Inc
01.2002 - 01.2005
Education
Master of Business Administration - Information Systems
Johns Hopkins University
Master's Certification - Change Management and Project Management
Georgetown University
Bachelor of Arts - French and International Studies
Spelman College
Skills
- Technical Program Management: Strategic Planning & Execution, Program Development, Project Management, Cross-Team Planning, Business Process Reengineering, Process Improvement, Change Management, Cross-functional Collaboration, Stakeholder Engagement, Interdepartmental Alignment, Staff Hiring & Management, Coaching & Mentorship, Scope Management, Budgeting & Resource Allocation, Risk Mitigation, Six Sigma, Lean, Scrum/Kanban, SAFe, LeSS
- Technology: SharePoint, Salesforce, Jira/Confluence, Clarity, Smartsheets, Miro, Visio, MS Project, Microsoft Office
Certification
- Project Management Professional (PMP), Project Management Institute
- Certified Scrum Master (CSM)
- SAFe Program Consultant (SPC) Certification
- Certified Business Process Engineer (BPR)
Personal Information
Title: MBA, PMP, CSM, SPC
Timeline
Director/Senior Manager
Charles Schwab
01.2012 - Current
Program Manager
Charles Schwab
01.2011 - 01.2012
Associate
Booz Allen Hamilton
01.2005 - 01.2010
Management Consultant
BearingPoint Inc
01.2002 - 01.2005
Master of Business Administration - Information Systems
Johns Hopkins University
Master's Certification - Change Management and Project Management
Georgetown University
Bachelor of Arts - French and International Studies
Spelman College
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