Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monique Wright

WASHINGTON,DC

Summary

Highly organized and detail-oriented professional with experience in office management, customer service, and visual merchandising. Seeking to leverage my skills in administrative tasks, problem-solving, and multitasking in an Administrative Assistant role.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience
3
3
Certification

Work History

First Impressionist/Recruiter

Old Town Trolley
03.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Office Assistant

Clark Law Firm
08.2022 - 12.2023
  • Managed office invoices ensuring timely payments
  • Handled incoming intake calls and made necessary outgoing calls
  • Delivered excellent customer service by assisting clients with payments
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Receptionist

KBC Nursing Agency
09.2019 - 08.2022
  • Front Desk and Medical Office
  • Greeted Home health Aides and visitors warmly and genuinely
  • Assisted in signing in/out Home Health Aide and visitors
  • Answered incoming calls, took messages and directed visitors
  • Made calls to Home Health Aides and Patients
  • Helped with all questions and complaints
  • Managed mail and medical forms
  • Checked insurance information
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Agent

HOMEWOOD SUITES
01.2018 - 04.2020
  • Managed phone inquiries about the hotel
  • Prepared billing procedures and processed payments
  • Coordinated travel arrangements with the hotel's driver
  • Recognized with Service Excellence Award for outstanding customer service
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Answered multi-line phone system and enthusiastically greeted callers.

Visual Merchandising Manager

GAP INC
01.2009 - 04.2020
  • Led the Children's Department ensuring smooth functioning throughout the workday
  • Demonstrated strong organizational and multitasking skills
  • Provided exceptional customer service in a fast-paced environment

Education

High school or equivalent -

Skills

  • Communications Skills
  • Multitasking
  • Microsoft Office Word
  • Office Management
  • Administrative Support
  • Travel Arrangements
  • Microsoft Excel
  • Customer service
  • Multitasking Abilities
  • Computer skills
  • Organizational skills

Certification

Certificate, Professional Bartending School, Washington DC, 2025 Certificate, Servsafe Alcohol Awareness, 2025
Certificate, TAM, National Licensed Beverage Association, 2025
Certificate, Guest Service Professional Making Connections, Hotel and Lodging
Association, 2017

Timeline

First Impressionist/Recruiter

Old Town Trolley
03.2025 - Current

Office Assistant

Clark Law Firm
08.2022 - 12.2023

Receptionist

KBC Nursing Agency
09.2019 - 08.2022

Front Desk Agent

HOMEWOOD SUITES
01.2018 - 04.2020

Visual Merchandising Manager

GAP INC
01.2009 - 04.2020

High school or equivalent -

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Monique Wright