Monique Wusstig
San Clemente,California
Summary
Proven leader in operational excellence and strategic growth, notably at Caduceus Medical Group. Skilled in organizational development and operations management, I've spearheaded initiatives that significantly enhanced efficiency and team cohesion. My approach combines strategic planning with effective leadership, driving substantial improvements in service quality and profitability.
Overview
17
17
years of professional experience
Work History
Vice President of Operations
Caduceus Medical Group
11.2011 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Established performance goals for department and outlined processes for achievement.
- Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Led mergers and acquisitions efforts that resulted in successful integrations of acquired entities while maintaining productivity levels.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Handled problematic patients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed to oversee 100 plus employees and providers.
Director of Operations
Caduceus Medical Group
07.2011 - 11.2011
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Managed a team of 30 employees and providers.
Medical Office Administrator
Oso Family Medical
09.2007 - 07.2011
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Scheduled, rescheduled, and cancelled appointments for medical patients.
- Managed appointments, registrations and patient relations in busy Medical office.
- Pulled charts and prepared for nurse and doctor assessment.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees on records management system.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
- Facilitated compliance with healthcare regulations such as HIPAA by conducting periodic audits of record-keeping practices, privacy policies, and staff training programs.
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
- Developed comprehensive policies and procedures for various aspects of medical office management, ensuring consistency across departments and teams.
- Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully Managed 25 employees and 10 providers
Education
Associate of Science - Medical Assistant
Saddleback College
Mission Viejo, CASkills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
- Operations Management
- Leadership training
- Safety Management
- Management Team Building
- Goal Setting
- Effective leader
Timeline
Vice President of Operations
Caduceus Medical Group
11.2011 - Current
Director of Operations
Caduceus Medical Group
07.2011 - 11.2011
Medical Office Administrator
Oso Family Medical
09.2007 - 07.2011
Associate of Science - Medical Assistant
Saddleback College
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