Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Monique Wyche

Sicklerville,United States

Summary

I have over eighteen years of experience providing direct care to individuals with disabilities. My responsibilities have included, but not limited to, supervising staff and volunteers, planning individual and group recreation services, and ensuring that every client receives the care they need and deserve. As a team leader, I possess a proactive work ethic, strong social and interpersonal skills, moral boosting skills, and organization and problem-solving skills. I am committed to working towards my highest potential and driving teams to meet goals and provide excellent client care. Currently, I work as a Job Coach Supervisor at a day program facility and as a Program Associate at a senior living facility. Both positions are within the Bancroft Corporation. Throughout my employment, I have held leadership roles such as Senior Associate, Activity Coordinator, and Job Coach. Additionally, my background in computer security and document classification with a security clearance in the US Air Force has equipped me with extensive computer skills that enable me to complete reports in a timely and professional manner.

Experienced career development professional prepared to excel in guiding individuals toward their employment goals. Strong focus on team collaboration and achieving tangible results. Adept in communication, coaching, and problem-solving. Known for adaptability and reliability in dynamic environments.

Dynamic individual with hands-on experience in direct care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Job Coach Supervisor/Program Associate

Bancroft Neurohealth
Voorhees, NJ
06.2022 - Current
  • Maintain and facilitate a recreational budget
  • Assist with completing documentation
  • Engage residents in social and recreational activities
  • Provide Direct Care in daily routines
  • Administer and oversee administration of medication
  • Ensure mealtime and diabetic protocols for individuals are adhered to
  • Implement and monitor safety protocol for Direct Care Staff and persons served
  • Guided clients in identifying career goals and developing personalized job search strategies.
  • Conducted assessments to evaluate client skills and readiness for employment.
  • Monitored client progress post-placement, offering ongoing support and resources.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.

Senior Program Associate

Bancroft
01.2019 - 01.2022
  • Maintain and facilitate a recreational budget
  • Supervise Direct Care Staff
  • Schedule staff shifts
  • Delegate staff duties
  • Schedule instruction and/or skill building for persons served
  • Oversee daily living activities
  • Ensure persons served engage in vocational activities and social interaction with others
  • Plan and schedule on and off site activities and social interaction for person served
  • Coordinate and supervise implementation of program site activities
  • Reduced operational costs by identifying inefficiencies and proposing cost-saving measures for programs.
  • Successfully managed competing priorities while maintaining focus on delivering exceptional results within deadlines.
  • Oversaw all aspects of the program lifecycle from planning to execution, ensuring successful delivery of objectives.
  • Developed and maintained accurate records of programs and services.

Job Coach/Direct Support Professional

Bancroft
08.2007 - 01.2019
  • Supervise persons served
  • Conduct daily goals
  • Provide guidance to persons served with daily living and work activities
  • Administer medication
  • Serve as advocate for persons served

UPS Package Auditor/ Delivery/ Pick up Scheduler

Adecca Temp Agency
01.2006 - 12.2007
  • Delivery and pick up dispatch
  • Led audit teams to evaluate financial statements for compliance with regulations.
  • Developed and implemented internal control frameworks to enhance operational efficiency.
  • Analyzed audit findings and presented actionable recommendations to management.
  • Streamlined audit procedures, reducing turnaround time for report delivery.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Managed vendor relationships to ensure timely delivery of materials aligned with project timelines.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.

Photographer

Life Touch Studios
01.2004 - 12.2006
  • Schedule and take photographs
  • Design and Create packages
  • Sales
  • Customer Service
  • Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
  • Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
  • Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.

Film Technician

Qualex Film Company
01.2003 - 12.2004
  • Film Developer
  • Customer Service
  • Operated film processing equipment to ensure quality output and adherence to project specifications.
  • Maintained inventory of film stock, ensuring timely availability for production schedules.
  • Collaborated with team members to troubleshoot technical issues during processing.
  • Implemented preventative maintenance procedures for equipment to minimize downtime and enhance performance.
  • Increased safety on set by adhering to strict guidelines and conducting regular inspections of gear.

Multimode System Operator

National Security Agency/Central Security Service (NSA/CSS)
01.2000 - 12.2003
  • Trainer
  • Utilized unique receiver and electronic components to operate specialized receiving and auxiliary equipment
  • Managed and monitored collection, analysis and reporting of critical information resulting in use for national and theater level decision-makers
  • Performed preventive maintenance of sophisticated state-of-the art communications equipment
  • Rendered on the spot analysis during unique or critical situations
  • Served as Subject Matter Expert
  • Leadership and Job Performance
  • Responsible for maintain and updating target schedule continuity logs
  • Selected to update and validate existing training requirements
  • Department of Defense (DOD) and commercial Intranet/Internet applications
  • Experience with FrameMaker, Form Flow, and Oil Stock

Education

Basic and Advanced Morse Code School: US Air Force
04.2000

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Highland Regional High School
Blackwood, New Jersey
01.1998

Certification - Allied Health/ Cardiovascular Technology

Rowan College At Burlington County
Pemberton, NJ

Skills

  • Military Experience (4 years)
  • Program Management (3 years)

Certification

  • First Aid
  • CPR Certification
  • US Air Force – Leadership and job performance; masterfully absorbed, comprehended and applied immense amounts of on-the-job skills training, while undergoing new and complex training established for new mission requirement-superb airman; One of the only two who were hand selected to achieve an outstanding rating of 97% on the multimode systems operator certification
  • EKG Tech Certification
  • Certified Home Health Aide

Timeline

Job Coach Supervisor/Program Associate

Bancroft Neurohealth
06.2022 - Current

Senior Program Associate

Bancroft
01.2019 - 01.2022

Job Coach/Direct Support Professional

Bancroft
08.2007 - 01.2019

UPS Package Auditor/ Delivery/ Pick up Scheduler

Adecca Temp Agency
01.2006 - 12.2007

Photographer

Life Touch Studios
01.2004 - 12.2006

Film Technician

Qualex Film Company
01.2003 - 12.2004

Multimode System Operator

National Security Agency/Central Security Service (NSA/CSS)
01.2000 - 12.2003

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Highland Regional High School

Basic and Advanced Morse Code School: US Air Force

Certification - Allied Health/ Cardiovascular Technology

Rowan College At Burlington County
Monique Wyche