Monique Yette
Indianapolis,IN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist /Night Auditor
Holiday Inn Express Hotel Suites
04.2015 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered and updated sensitive customer information during check-ins and room changes.
- Updated customer accounts with add-on room charges, and room service bills.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Planned coverage needs and organized services to support incoming special events.
- Checked requests and room service for accuracy and guests needing assistance.
Kitchen Staff Member
Holiday Inn Express Hotel Suites
04.2014 - 04.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Monitored food temperatures and quality throughout shifts.
Deli Clerk
Meijer
06.2013 - 04.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05.2013
Skills
- Training Junior Team Members
- Quality Assessments
- Wake-Up Call Setup
- Welcoming Guests
- Check in and Checkout Procedures
- Charge Posting
- Special Requests
- Transaction Processing
Timeline
Front Desk Receptionist /Night Auditor
Holiday Inn Express Hotel Suites
04.2015 - 03.2020
Kitchen Staff Member
Holiday Inn Express Hotel Suites
04.2014 - 04.2015
Deli Clerk
Meijer
06.2013 - 04.2014
High School Diploma -
Perry Meridian High School
Similar Profiles
Dominga Pina MartinezDominga Pina Martinez
Housekeeper at Holiday Inn Express Hotel SuitesHousekeeper at Holiday Inn Express Hotel Suites
Elizabeth StevensElizabeth Stevens
Front Desk Night Auditor at Holiday Inn Express Hotel SuitesFront Desk Night Auditor at Holiday Inn Express Hotel Suites
Jada HowardJada Howard
Housekeeping Room Attendant, Night Auditor at Holiday Inn Express Hotel SuitesHousekeeping Room Attendant, Night Auditor at Holiday Inn Express Hotel Suites
Denise DavisDenise Davis
Front Desk Agent, Administrative Assistant at Holiday Inn Express Hotel & SuitesFront Desk Agent, Administrative Assistant at Holiday Inn Express Hotel & Suites
Teronne PetersonTeronne Peterson
Head Chef at Red LobsterHead Chef at Red Lobster