Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
OfficeManager

Monique Young

Inglewood

Summary

Experienced processing specialist with a keen eye for detail and a talent for problem-solving. Demonstrates a track record of meeting deadlines and successfully adapting to evolving requirements. Recognized for exceptional teamwork and consistently delivering top-notch outcomes. Proficient in data analysis, process optimization, and regulatory compliance, ensuring operational efficiency and precision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Processing Specialist II

Verra Mobility
04.2019 - Current
  • Alcyon queues – exceptions, rejections, adjunctions, and escalations
  • Each queue has between 10-60 incidents per day
  • City process, Culver City and all Los Angeles Metro
  • Trained and oversee temp employee work progress
  • Trained up to 5 employees at time to process DMV information for processing incidents to move forward to the courts
  • Entry of vehicle, personal, and DMV information into Alcyon to move tickets to the police department to be process
  • Use TEAMS to communicate with management, conference call, share files, and meeting with the corporation
  • Resign assignments to meet daily work needs
  • Manually input California temporary plates information
  • Work with excel, word, power point on a daily basis
  • Communicate with different police departments to help with questions and understand processing procedures
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Responded to customer inquiries and requests related to issuing traffic citations.
  • Worked to meet or exceed targets as defined in processing different queues (Alcyon and Legacy).
  • Enhanced processing efficiency by optimizing workflows and implementing new software tools.
  • Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or quality control.
  • Utilized advanced problem-solving skills to identify and correct discrepancies within processed documents.
  • Served as a trainer, providing guidance and support for their professional growth and development.
  • Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required for all traffic citations.
  • Located and corrected data entry errors and reported to management with a Excel daily feedback log.
  • Followed data entry protocols, rules and regulations.

Youth Development Counselor

Vista Del Mar Child And Family Services
11.2018 - 02.2020
  • Improved youth engagement by incorporating interactive activities and collaborative projects in counseling sessions.
  • Implemented evidence-based counseling techniques to address behavioral issues and promote healthy coping strategies among participants.
  • Led group counseling sessions focused on topics such as conflict resolution, self-esteem building, and effective communication skills.
  • Enhanced program effectiveness by regularly assessing participants'' progress and adjusting individual plans accordingly.
  • Maintained detailed case records, ensuring accurate documentation of participant progress and compliance with regulatory requirements.
  • Provided crisis intervention services, effectively resolving conflicts and maintaining a safe environment for all participants.
  • Facilitated open communication between youths, their families, and other support systems to ensure consistency in care.
  • Participated in ongoing professional development opportunities to stay current on best practices in youth development counseling field.

Traffic School Specialist

Community Development Commission County of LA
06.2013 - 02.2018
  • Followed all company policies and procedures to deliver quality work.
  • Managed the traffic court window of the Los Angeles Superior Court's Inglewood Courthouse
  • Provided reliable, technically sound answers to traffic school and non-traffic school inquiries
  • Registered defendant's court appearances or extension date and issue extensions daily
  • Recommended various resources available to assist in meeting traffic court or financial obligations
  • Effectively improved customer experience in resolving any conflicts, issues, or concerns
  • Processed cash, check, or credit card transactions to the PRD system for the traffic school and superior court daily averaging $3000
  • Consistently submitted weekly tallies of completed transactions accurately
  • Briefed and assisted court staff with processing traffic court documents, policies and procedures
  • Updated Traffic Court judge on traffic school policies or procedures, updates, or changes
  • Generated correspondences regarding financial obligations
  • Reviewed and respond to all traffic school incoming correspondences verbally or by mail
  • Handled incoming calls and inquires pertaining to traffic school policies and procedures

Education

Human Resources Certificate - Human Resources

Academy To Innovate
Rotterdam, Neverlands
12-2024

Associate of Science - Human Services

Allan Hancock College
Santa Maria, CA
12-2011

Skills

  • Standard operating procedures
  • Operational excellence
  • Document review
  • Workflow optimization
  • Microsoft 365, Microsoft Outlook, Microsoft Excel, and Microsoft PowerPoint
  • Quality control
  • Data processing
  • Microsoft Teams
  • Legacy
  • Information verification
  • Skilled in SHRM
  • NLETS
  • Typing 62 wpm

Certification

  • Human Service (General)
  • Human Resource Generalist - AIHR - 2024 December
  • California Driver's License
  • DMV Certified
  • SHRM Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Processing Specialist II

Verra Mobility
04.2019 - Current

Youth Development Counselor

Vista Del Mar Child And Family Services
11.2018 - 02.2020

Traffic School Specialist

Community Development Commission County of LA
06.2013 - 02.2018

Human Resources Certificate - Human Resources

Academy To Innovate

Associate of Science - Human Services

Allan Hancock College

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Monique Young