Summary
Overview
Work History
Education
Skills
Certification
Training
Locations
Timeline
Generic

Monique Y. Wright

Woodbridge,VA

Summary

Contracts Administrator with proven expertise in negotiation and claims management at Concord Crossroads, LLC. Achievements include enhanced operational efficiency through effective revenue reporting and compliance auditing. Strong proficiency in insurance administration and client relationship management, resulting in improved contract management and customer satisfaction. Demonstrated ability to implement process improvements that streamline contract administration and drive value for organizations.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Contracts Administrator

Concord Crossroads, LLC
Dumfries, VA
09.2011 - Current
  • Oversaw contract administration and managed accounts receivables, ensuring accurate revenue reporting.
  • Executed business development proposals, aligning with corporate insurance requirements for government contracts.
  • Managed insurance policies for Department of Defense contractors, including policy maintenance and renewals.
  • Reviewed contracts, agreements, and leases while handling claims and daily account management.
  • Coordinated insurance requirements for independent contractors and developed professional services agreements.
  • Computed contract cost data and maintained contract files, modifications, and amendments.
  • Collaborated with HR to balance labor hour costs and revenue accounts.
  • Acted as liaison for small businesses, engaging with the Small Business Administration and local chambers of commerce.

Assistant Vice President/Senior Account Manager

JLT AEROSPACE (NORTH AMERICA), INC.
Herndon, VA
10.2005 - 06.2011
  • Oversaw account administration and developed Aviation, Aerospace, Property & Casualty insurance policies with London and international markets.
  • Serviced large aviation accounts, fostering strong relationships with clients and market contacts.
  • Utilized leadership skills to provide direction, constructive feedback, and training for team development.
  • Demonstrated proficiency in Microsoft Office Suite and conducted market security research.
  • Managed customer accounting and transactional processes, including premium billing and collections.
  • Reviewed contracts and performed premium audits to ensure compliance and accuracy.
  • Acted as subject matter expert for diverse product lines, including Airline Hull and Liability.
  • Trained new hires to improve employee performance and increase retention rates.

Account Executive

JLT AEROSPACE (NORTH AMERICA), INC.
Herndon, VA
01.2002 - 01.2005
  • Acted as liaison for aviation industry leaders and major airline clients, earning promotion to Assistant Vice President/Senior Account Manager.
  • Delivered exceptional pre- and post-sale account management, achieving 100% customer retention and 30% increase in new customers through referrals.
  • Issued endorsements and Certificates of Insurance promptly to maintain compliance and client trust.
  • Managed premium invoicing, collections, audits, and reconciliations for accounts exceeding $500,000.
  • Prepared policy renewal information, loss runs, and customer presentations to facilitate informed decision-making.

Account Executive

USI/MORGAN & CHEVES, INC.
Alexandria, VA
01.2001 - 01.2002
  • Managed accounts for leaders in commercial construction, ensuring high client satisfaction.
  • Provided first-level support and account management to address client needs promptly.
  • Processed invoices and researched billing inquiries, maintaining accurate accounting records.
  • Issued endorsements and certificates of insurance efficiently to support client requirements.
  • Prepared policy renewal information and loss runs for client discussions.
  • Reviewed contracts, agreements, and leases to ensure compliance with industry standards.

Account Executive/Executive Assistant

AON RISK SERVICES
Herndon, VA
01.2000 - 01.2001
  • Served as liaison between aviation industry leaders and major airline clients, facilitating communication with insurance underwriters.
  • Provided administrative support to Executive Vice Chairman and executive personnel, ensuring smooth operations.
  • Issued endorsements and certificates of insurance for aviation clients, maintaining compliance with regulatory standards.
  • Processed invoices, investigated billing inquiries, and reconciled payments to ensure accurate financial records.
  • Drafted policy renewal documentation, loss runs, and customer presentations for improved client engagement.
  • Prepared expense reports, timesheets, and payroll submissions to streamline financial tracking.
  • Coordinated comprehensive travel arrangements including air, hotel, and car reservations for executives.
  • Managed processing of insurance agent licenses, including issuance and renewals to maintain operational efficiency.

Account Manager

CARFAX, INC.
Fairfax, VA
01.1997 - 01.2000
  • Achieved Employee of the Month recognition in February 1999 for outstanding performance.
  • Acknowledge for high volume of outbound calls, demonstrating productivity and efficiency.
  • Earned membership in 5000 Call Club in March 1999 for exceptional call performance.
  • Joined 10,000 Call Club in October 1999 through consistent high-volume calling efforts.
  • Stimulated usage of internet vehicle history database among auto dealers to drive sales.
  • Enhanced client retention and customer relations through targeted initiatives and engagement strategies.
  • Increased sales by effectively leveraging regional market data to identify opportunities.

Alternative Dispute Resolution Case Specialist

COUNCIL OF BETTER BUSINESS BUREAUS
Arlington, VA
01.1994 - 01.1997
  • Managed consumer and auto manufacturer complaints via Lemon Law Alternative Dispute Resolution Program.
  • Guided consumers through mediation, settlement completion, and compliance with arbitration hearings.
  • Achieved high success rates in dispute resolution, enhancing customer satisfaction.

Billing Reconciliation Analyst

RELIANCE STANDARD LIFE INSURANCE CO.
Philadelphia, PA
01.1992 - 01.1994
  • Ensured accuracy and consistency of billing for Life Insurance Portability policies.
  • Reconciled invoices and payments, identifying discrepancies and preparing detailed reports.
  • Issued invoices and managed accounts receivable to optimize cash flow.
  • Collaborated with departments to enhance financial processes and resolve issues.
  • Addressed customer inquiries to maintain satisfaction and support operations.

Education

High School Diploma -

Darby Township High School
Glenolden, PA
01.1982

Some College (No Degree) - Mathematics and Computer Science

Cheyney University of Pennsylvania
Cheyney, PA

Some College (No Degree) - Mathematics and Computer Science

Delaware County Community College
Media, PA

Skills

  • Contract negotiation and claims management
  • Revenue reporting and policy maintenance
  • Compliance auditing
  • Insurance administration

Certification

  • Property and Casualty Insurance License, 06/01/01
  • Notary Public, Commonwealth of VA, Prince William County, 01/01/09
  • Secret Security Clearance, 03/01/14

Training

  • Licensed Virginia Property & Casualty Insurance Agent, 01/01/01
  • Notary Public, Commonwealth of VA, Prince William County, 01/01/09
  • Secret Security Clearance, 03/01/14

Locations

  • Dumfries, Dumfries, VA
  • Herndon, Herndon, VA
  • Alexandria, Alexandria, VA
  • Fairfax, Fairfax, VA
  • Arlington, Arlington, VA
  • Philadelphia, Philadelphia, PA
  • Media, Media, PA
  • Cheyney, Cheyney, PA
  • Glenolden, Glenolden, PA

Timeline

Contracts Administrator

Concord Crossroads, LLC
09.2011 - Current

Assistant Vice President/Senior Account Manager

JLT AEROSPACE (NORTH AMERICA), INC.
10.2005 - 06.2011

Account Executive

JLT AEROSPACE (NORTH AMERICA), INC.
01.2002 - 01.2005

Account Executive

USI/MORGAN & CHEVES, INC.
01.2001 - 01.2002

Account Executive/Executive Assistant

AON RISK SERVICES
01.2000 - 01.2001

Account Manager

CARFAX, INC.
01.1997 - 01.2000

Alternative Dispute Resolution Case Specialist

COUNCIL OF BETTER BUSINESS BUREAUS
01.1994 - 01.1997

Billing Reconciliation Analyst

RELIANCE STANDARD LIFE INSURANCE CO.
01.1992 - 01.1994

High School Diploma -

Darby Township High School

Some College (No Degree) - Mathematics and Computer Science

Cheyney University of Pennsylvania

Some College (No Degree) - Mathematics and Computer Science

Delaware County Community College

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