Monique Zaldana
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Im also organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
COVID-19 Tester
CSI Companies
08.2021 - 08.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Oversaw in-person and curbside patient registration and processing.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Medical Assistant
Fortes Family Practice
03.2019 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Sales Associate Team Leader
Mens Warehouse
01.2017 - 02.2019
- Maintained customer satisfaction with quick and professional handling of purchasing tuxedos and suits.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Western High School
Las Vegas, NV05.2017
Skills
- Performance Management
- Schedule Coordination
- Handling Complaints
- Team Leadership
- Data Entry
- Medical Billing
- Patient Flow Management
Timeline
COVID-19 Tester
CSI Companies
08.2021 - 08.2022
Medical Assistant
Fortes Family Practice
03.2019 - 08.2021
Sales Associate Team Leader
Mens Warehouse
01.2017 - 02.2019
High School Diploma -
Western High School