MONIQUE ZUK
BELLEVUE,NE
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Recording Technician
Sarpy County Register of Deeds
Papillion, NE
08.2024 - Current
- Client Service Management
- Assist walk in customers at the counter
- Answer calls assisting customers with their request, questions or concerns
- Analyze all documents to ensure they meet Nebraska state statute recording requirements
- Record documents through the e-record queues or process paper documents
- Review Easements on Plats
- Go around plat maps for new subdivisions to be created submitted by surveyor companies
Recording Technician
Douglas County Register of Deeds
Omaha, NE
11.2022 - 08.2024
- Assist walk in customers at the counter
- Answer calls assisting customers with their request, questions or concerns
- Analyze all documents to ensure they meet Nebraska state statute recording requirements
- Record documents through the e-record queues or process paper documents
- Review Easements on Plats
Omaha, NE Senior Curative Specialist
BLEND TITLE
Omaha, NE
05.2006 - 04.2022
- Client Service Management
- Prepared clear title reports, commitments, and vesting for Deeds
- Resolved and obtained lien releases and judgments
- Requested payoffs and subordinations
- Assisted borrowers in resolving title issues
- Go to person at Title 365 for Bank of America for any problems on a title the team was not getting assistance or needed resolution with.
- Worked with realtors, lending representatives and courthouse personnel to resolve problems related to property titles.
- Obtained maps and drawings delineating the target properties from title plants, county surveyors and assessors' offices. Documentation and Reporting
- Produced reports outlining the encumbrances encountered and actions required clearing the titles
- Summarized mortgages, trust deeds and contracts affecting titles to help management make accurate determinations
- Carefully examined mortgages, judgments and other documents to check information such as the legal descriptions and ownership status of properties
- Verified accuracy and integrity of land-related documents used in registration process, formally rejecting unacceptable paperwork
- Entered data into Title365 system (AtClose) to create new title records or update existing ones Planning, Organization and Execution
- Identified restrictions currently affecting titles and limiting property use
- Verified recording fees and transfer taxes
- Maintained good working relationships with co-workers and management
- Organized lists of legal instruments applying to specific pieces of land and surrounding buildings
- Retrieved and examined real estate closing files for accuracy, completeness and correct execution according to regulations
- Utilized downtime to perform routine tasks, preventing service delays
- Completed assigned tasks with little or no supervision
Underwriter
01.2010 - 01.2018
- Reviewed and listed anything found in the chain of ownership that would be an exception to the title insurance policy
- Worked with Abstractors to help in locating mis indexed documents.
- Maintained knowledge of all state statutes of limitations when it comes to mortgages, judgments and liens, know each state's marital rights or community property rights.
Tax Researcher
01.2007 - 01.2010
- Looked up property on County Website or called the County Assessor to obtain all identifiable information for specific properties
- Called the local/county tax collector for tax information including payment status and delinquent amounts.
Skills
- Client Service
- Relationship building
- Local Filing
- Knowledge of County Critical Thinking
- Teamwork Training
- Attention to Detail
- Problem Solving
- Time Management
- Communication
- Relationship Building Face to Face Customer service
- Answering calls to assist County residents with assistance to resolve their issue/request
- Ms Office - Word, Excel, Tyler Applications, Landmark, GIS websites
- Attention to detail
- Works Well Under Pressure
- Customer service
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Customer interaction
- Customer relations
Education
High School Diploma -
PLATTSMOUTH HIGH SCHOOL
Plattsmouth, NECertification
- CNP - Certified Notary Public
BANKING COURSES AND ASSESSMENTS
As a member of the Bank of America Curative team, I took all the required Bank of America banking courses and passed all assessments with a passing score of no less than 90% as against the minimum required score of 80%. Courses included compliance related to Banking industry, Identity Theft, Service Member relief acts, American Disabilities Act and Security rules and regulations.
Personal Information
Title: TITLE CURATIVE SERVICES | ADMINISTRATIVE SERVICES | CUSTOMER SERVICE
Languages
English
Full Professional
Timeline
Recording Technician
Sarpy County Register of Deeds
08.2024 - Current
Recording Technician
Douglas County Register of Deeds
11.2022 - 08.2024
Underwriter
01.2010 - 01.2018
Tax Researcher
01.2007 - 01.2010
Omaha, NE Senior Curative Specialist
BLEND TITLE
05.2006 - 04.2022
High School Diploma -
PLATTSMOUTH HIGH SCHOOL