Monique A. Barnes
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Atrium Wake Forest Baptist Health
10.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Resolved billing inquiries and disputes in timely fashion.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Endoscopy Technician
Wake Forest Baptist Health
11.2021 - 10.2022
- Clean and sterilize endoscopes, forceps, snares, and other tools and equipment following established infection control procedures
- Maintained all safety protocol and processes when cleaning and disinfecting and sterilizing equipment
- Supported physicians and nursing staff during procedures.
Environmental Service Technician
Wake Forest Baptist Health
01.2017 - 01.2021
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Maintained patient and hospital confidentiality.
Residential Care Aide
Paraprofessional Group Homes Of Forsyth Inc.
01.2011 - 01.2017
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
High School Diploma -
RJ Reynolds High School
06.2009
Phlebotomy Certification -
Mount Eagle College
06.2016
Skills
- Excellent ability to relate and interact with professional staff
- Excellent with maintaining and keeping records
- Experience with setting priorities and respond positively to demanding situations
- Produce quality results
- Promote customer and employee satisfactions
- Appointment Scheduling
- Insurance Verifying
- HIPAA Compliance
- Scheduling Appointments
Certification
- PT - Phlebotomy Technician
Timeline
Patient Service Representative
Atrium Wake Forest Baptist Health
10.2022 - Current
Endoscopy Technician
Wake Forest Baptist Health
11.2021 - 10.2022
Environmental Service Technician
Wake Forest Baptist Health
01.2017 - 01.2021
Residential Care Aide
Paraprofessional Group Homes Of Forsyth Inc.
01.2011 - 01.2017
High School Diploma -
RJ Reynolds High School
Phlebotomy Certification -
Mount Eagle College